Johnson Fitness & Wellness Store

Super helpful staff! We bought this chair and have been very very pleased with it.

I just purchased my second machine from here. Clearly I was happy enough enough the first time to buy again. This time I worked with Ken Hanmel and I don't think I've ever felt more valued as a customer. He found me the machine I wanted for a very fair price and set everything up for delivery and trade in of my old machine. It was super easy and he was incredibly polite and helpful. The delivery team was really nice and even shoveled my driveway! Granted that was because they had to use it but I didn't have to do it for them and so it was a nice perk when there was 9 inches of snow the night before!There was one hiccup in the process (because there's just how life goes sometimes) and it was resolved to my complete satisfaction. The machine came from a different store then the Schaumburg one and was missing a foot when it was delivered. The delivery guys made sure I was aware of it and instructed me on how to get it taken care of. I called Ken and he arranged to personally bring me a replacement part the same day. I expected to have to fight to get it taken care of or to have to drive there to get it and install it myself but instead I experienced literally the best customer service I could hope for.I cannot give a stronger recommendation for a company in literally every aspect: availability, price, costumer service and problem resolution. I'm very pleased.

Thank you for the positive feedback, Archana! Please keep us in mind for your future fitness equipment needs!And remember 2nd Wind Exercise Equipment has been refreshed and rebranded and is now called Johnson Fitness & Wellness Store! With the same great people, product, prices, delivery & installation, & customer experience!

Knowledgeable staff

Ken is very helpful and knowledgeable. Good variety of quality equipment.

So a guy goes in to buy a used rowing machine for $500, and walks out an hour later with a BRAND NEW Matrix Rower with Magnetic Resistance. What happened?I did spend more, But Ken Hammel, the store manager, took the time to educate me... invaluable! With this new knowledge, I choose to upgrade.The Matrix Rower is the most smooth and quiet machine I've ever used!I recommend Ken at Johnson Fitness & Wellness Store in Schaumburg IL. for any fitness equipment, new or used, or just to ask a question.Paul Meyers

Decent prices on new and used equipment

Emerick really did a great job of getting us the equipment we needed at the price we were hoping to get. Financing available. Delivery is through a third party, so I will update my review should there be any difficulties.

The customer service in this store is probably one of the worst that I've ever experience in my life. I have never written a bad review on any store ever but hopefully this shows how resentful I am and wish that it doesn’t happen to anybody else. Furthermore, I’m probably one of the most patient person you’ll ever meet. I purchased an equipment with ancillary items and warranty and had it setup for delivery. Then the bad things started to happen: the items were delivered past the windowed time and one of them were missing, the salesperson gave me the run-around and promised to give me a call to follow up but never did; I had to call multiple times and physically drove to the store 3 times just to get an answer. This went on for 3 months and nothing happened, then the salesperson said that it was back-ordered and it should come any day. So I waited but never heard from the salesperson and had to call myself to follow up. This went on another 2 months and I finally gave in and requested to get my money back. The salesperson said that he couldn’t do a refund at that time because there was something wrong with their system. Again I waited for a week and had no response, called the store and they kept on promising to credit me but with no results. I got busy at work and forgot to follow up and 10 months had gone by and just completely gave up, I didn’t want to waste any more time and effort.