Planet Fitness in Rotterdam, NY provides a spacious, well-maintained workout environment. With two floors of equipment and recent renovations, the gym boasts cleanliness and a welcoming atmosphere. The friendly staff and the variety of machines make it a suitable choice for both casual and serious gym-goers. The facility offers amenities like massage chairs and maintains a no-judgment policy, enhancing the overall workout experience. However, issues with customer service and membership cancellation processes have been noted, which could be a drawback for some members.
Operating 24 hours during weekdays and with specific timings over the weekend, this gym remains a convenient option for most schedules. Despite some equipment quirks and occasional overcrowding, Planet Fitness offers a value-for-money proposition with its low-cost membership options and accessible location.
Pros:
- Open 24 hours on weekdays.
- Clean and well-maintained facilities.
- Friendly and helpful staff.
- Spacious with a variety of equipment.
- Recent renovations and new equipment.
- Affordable membership options.
- No-judgment policy.
- Massage chairs and Hydro massage available.
- Convenient location with ample parking.
Cons:
- Membership cancellation process can be difficult.
- Some equipment can be outdated or malfunctioning.
- Overcrowding during peak hours.
Location / Contact
- Address: 1116 Altamont Ave, Rotterdam, NY 12303, United States
- Phone:+1 518-355-0023
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 1116 Altamont Ave, Rotterdam, NY 12303, United States .
The contact number is +1 518-355-0023
This service is listed under Gym .
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latrisha Greene
1 year ago
Very clean, the staff was welcoming and amazingly helpful.
Eduard Rabinovich
1 year ago
Love this place wonderful staff nice and clean and mind free environment
Lila Bhatti
1 year ago
I wish I could give no stars tbh the staff are so unprofessional and have no communication or socialization skills at all
Cassie Haley
1 year ago
Amazing help answered all my questions great set upLOVE the hydromassage !
Michael La Tulippe
1 year ago
The best fitness facility offered by far worldwide. Exceptional staff, clean establishment, an awesome workout facility to strengthen, maintain or enhance you physical health.
Michael Lott
1 year ago
The gym is nice , if you like downstate thugs. Go off hours to avoid the Scumnectady crowd. When the old guys are running the place the rock and roll is nice but when the kids are there the music is annoying . I got the black card so I dont have to deal with it so much . The area is going to hell so you got to expect it.
Jiree Graves
1 year ago
I’ve been going here for 4+ years. They have a new manager. He sits at the front desk, chews on pens and listens as a paper towel dispenser is empty, well over an hour. It’s sad something so simple, so small of a task can be ignored so arrogantly because someone doesn’t take pride in what they do. I spend 5 days of more a week here at least. This is a daily issue but Austin is the only one who has a problem when I ask. It’s easier when I do it myself. I do love the new massage chairs and the new Hydro massage.
Danah Gill
1 year ago
I try to call to cancel my membership with Planet Fitness on the phone because I am six hours away from the original location and they told me I have to send them a letter explaining why I want to cancel. This is very inconvenient and your systems need to be upgraded. I’m not able to send a letter due to certain disabilities and now it seems I have to pay for your membership when I’m not even going to be using it anymore. Super disappointing and will make everyone know how difficult you guys are.
Augustus Bradshaw
1 year ago
Sent a letter twice to cancel my membership. I am no longer in an area with a club. I sent a letter to cancel and they continue to refuse to cancel. Also accumulation of past balances are required to pay before canceling however these past balances are after I sent a letter to cancel. So now I'm just stucm paying a membership for absolutely nothing
James Devine
1 year ago
Went today and the manager watched multiple people try to get paper towels when it was out to wipe down machines after use. But yet refused to fill it. Then asked to fill it and still didn’t do it. It’s a shame how little he cares about what he does when something as simple as refilling the paper towels can’t get done. Took over a hour to fill it.