Mountainside Fitness Scottsdale Shea

After my family has been long time members I am still shocked at the lack of communication regarding my baby brothers membership ban. This is a terrible way to treat long time patrons of your business.Please call me back as you promised. I will be happy to update my review once the situation has been resolved.

I had previously reviewed this as a 1 star for removing the full basketball court. I am now changing that. The district manger, Tony saw my comment and had the respect knowing I am a loyal customer to call me personally. We had a genuine conversation about the topic. I really appreciated that, and that is how a successful business should run. I have been coming to this gym since I was in the 5th grade and it is honestly everything you could ask for when going to a fitness center, I mean the employees are outgoing and treat everyone with respect. They have plenty of locations throughout the valley. I’ve been to a handful of them and will continue to go. I’ve only had good experiences at every single one.

I have attempted multiple times to cancel a membership, in person, sending my cancellation by mail, calling the billing department, etc. No one calls back. I do not live in the state anymore and I was charged after following their instructions for cancellation. Worst gym membership I have ever been a part of.

I’ve been a member here for since 2011, but had to cancel membership a couple months ago due to separate issues. I came in person to do so and an 18yr old at the front desk told me I was good to go. Tell me why I checked my account the other day and I was still getting charged monthly. I called to get an explanation and reimbursement and was basically told “we don’t have documentation, tough luck and too bad”. It’s nice to know I get to pay 2 extra months for somebody else’s mistake.Only solace for me is seeing you guys take away full court 5on5 basketball, and knowing there’s 20+ cancellations coming your way.

Very disappointing that the full court basketball court is being taken out. There was a group of 50-100 people who came to this gym specifically because of this court since this gym opened almost 20 years ago. They will all be canceling their membership.

When you have a culture of pick up basketball that’s been taking place for 20 years and you ruin that by taking the court down. They made a decision purely on emotion without checking in with any of the members. There is collectively 50+ people that play basketball at this gym and instead of taking advantage of that by holding a mens league, they are tearing the basketball court down to build an unnecessary addition to the gym. Way to go mountain side ! Just remember when you have 50+ cancellations, it’s exactly because of this!

I was looking for a local gym when I travel and I met Tommy at Mountainside! He convinced me that they could accommodate all my work out needs when I was traveling in the area. So far, he was absolutely right! I love this gym and definitely recommended it.

As some of the other reviews mention, there’s too many unsupervised high school kids in the weight room area. They’re loud, unsafe, and spend 30+ minutes on equipment at times. Management has done nothing to fix this issue, although brought to their attention many times.

This company does not fix their equipment in a timely manner. They only care about money not their members. I called their office asking a person who said she was a Vice President why a certain machine at the club I workout at had not been fixed by club staff for over a week. I was told club staff is not allowed to fix machines as it would cost Mountainside more money in liability insurance to allow them to fix things. Instead of spending the money on insurance they believe in inconveniencing members. Not a good business model.I am probably going to quit this establishment a train elsewhere.

This is a really nice gym with excellent equipment for plenty of options. I always get a solid workout. Clean facility with well maintained bathrooms. 5 stars for the quality. The only issue I have is the constant filming of workouts. I’ve never seen anything like it. So many people filming themselves and inadvertently filming others around them. I doubt there is anything mountainside can do about it but I wish there was.