Island Health & Fitness

There cancellation policy SUCKS Don't go here unless you wanna spend an arm and a leg and get no help with cancelling your membership

Manager is one of the rudest people I have ever dealt with in a customer service roll. Read the fine print, they will not let you cancel, they will avoid you at all costs to make it almost impossible to cancel. Horrible customer service, and down right sneaky. Go to any other gym besides this one.

Good equipment, but it seems like they’ve set up their cancellation policy in order to squeeze their customers for money. Since June, I’ve emailed 2-3 times, called 3 times, and left 2 voicemails trying to cancel since I’m no longer in the country. They *did not* respond to these and kept charging me each month. In August they finally answered and told me about the “in person cancellation” rule. Thanks to my mom for going in person to argue, they finally cancelled it (on her second visit, since on her first visit they told her that only a manager could approve a cancellation and surprise, surprise, no manager was there that day). No refund, since the contract says the cancellation must be done in person. And you bet they are going to charge me next month too because of the 30-day notice rule.Since it’s likely Jeremy or someone will comment back to this saying it’s all in the contract along with some other excuse: my point is it would of been nice to email or call back regarding my many cancellation requests, instead of just continuing to charge me for months. :)

Great place to workout. Not a meat market. Members there to workout...not show off. Jeremy and Josh both helpful and pleasant. Very clean gym. Good job boys.

Went to this morning to get a quote on their membership waited in the front desk for over 5 mins and no one came out to help me so I ask a member if theirs anyone in the front was told that their in the office was nice enough to offer to get them I said don’t bother I’m pretty they saw me standing here and they still didn’t come out very disappointed! I was recommended this place was excited but now left a bad taste 😤 off to planet fitness gym to get some quote!

Money scamI called a 6 weeks ago to cancel. Was told by a nice friendly employee that he would take care of the cancellation. The following month, I received a charge on my card. I immediately called and spoked to Isabel (who was rude) and she stated that my membership has not been canceled. I then ask Isabel if she will help with the issue since I cancelled last month. She informed me that she cannot help me and I need to do the cancellation in person. I informed her that I had moved and this was very inconvenient. So she passes it to Jeremy her boss. In a text, he says I can write a letter and mail it. I realize that this is just to spread the time out. So I called again and asked to speak to Jeremy was told he leaves at three. The next morning I decided to go in the store making an extra 45 minute drive before I have to go to work at nine l. I get to Islands Gym at 8:00 this morning and I’m told by Isabel I can’t cancel until the manager gets there at 10:30. I WAS IN THE GYM PHYSICALLY AND WAS DENIED CANCELING!

Not as clean as it used to be

Thanks Dan