The Edge Fitness Clubs

I used to love this place but now I’m changing my review. Be ready to get harassed after covid. The employees came up to us, and rudely threatened to cancel our membership because I pulled down my mask for 30 seconds to breathe. After I literally saw them pull down their mask to talk to their buddies!!! It’s a gym for gods sake, we need to take a breath of air every once in a while. Employees walking around like prison guards yelling at us and threatening us about membership cancellation. If you’re not locked in a contract find another gym to join. The disrespect and hypocrisy over a mask is unreal here.

This is a quality gym. Focuses on the beginner but also has equipment for the most experienced lifters. Some interesting amenities here there is a movie theatre loaded with cardio equipment, saunas, separate rooms for classes, and a section dedicated to women off limits to men. This gym is very clean and the equipment here is safe and effective. The memberships range from $10-$30 you get more bells and whistles for the more expensive ones.

I love this place and hope they open back up soon. This gym is amazing, fresh, and has a cinema. Lots of cool quirks here. They have all kinds of classes, a women's only area, a 2 tanning beds, a sauna, and tons of other things! Their prices are also pretty good when compared to other games, especially when compared to other gyms.

This place is amazing. Did a spin class at 5:30 this morning with Monica and everybody throughout the gym was cheerful happy and active in this place, hopefully it rubs off on me.

I just started working out within the last month or so, I was a little apprehensive to sign up but John (Hall) explained everything very thoroughly and eased all of my concerns. I signed up for the fitness assessment with Chris Cavanaugh, not knowing what to expect, but he immediately put me at ease. I ended up signing up for the personal training with him as well and I am so happy I did. I can tell that he actually cares about me and my fitness journey and he NEVER hesitates to go above and beyond to help me, motivate me or encourage me. He doesn’t make you feel like just another client, you can tell that he takes pride in what he does and that he enjoys helping people. He has come to every session more than prepared with a plan that is unique to me and has even offered support on days that I haven’t had sessions with him. He has completely changed the way I view the gym and personal trainers. I feel so lucky to have him as my trainer.Overall, this gym is great. I feel that you get a lot for what you pay and the staff is super friendly and helpful. Without a doubt I would recommend Chris and this gym.

01/25/20: After I paid for 1 year, I asked for my receipt and I was told it will be emailed. The agreement was not made available to read until I printed it out which is when I found that I was overcharged.I called the salesperson the same day about the overcharge and I spoke to him again at the gym the following day. I was told he would handle it on Monday. I called again Friday and Saturday and left messages with customer service at the front counter.Update 02/02/20: I called Sunday and spoke to a manager (Kevin), who was responsive and is fixing the error and extending the enrollment discount for a trainer. He was very apologetic and said he will look into why this happened. He was authentic in wanting to resolve this issue.I was impressed with the personal trainer (Marcus) during my initial evaluation. I am looking forward to working with him.I will update my review after I have more interaction with the gym. I am hoping to have a much better experience going forward.02/12/20 update review:The trainers and instructors are knowledgeable, friendly and very welcoming. This is more than a gym. I am impressed with all the staff that I have met, except for the sales staff. The company’s policy to charge the customer MORE if you pay the full amount upfront, is unreasonable. Most companies would give a discount to the customers that pays up front. I have Never heard of a company charging more if the customer does not want to pay monthly, but that is what happened.The assistant manager credit my account when I signed up for a personal trainer. The personal trainer is great and I’m very glad that I signed up for this service. The assistant manager (Ryan) was very pleasant, caring, honest and has integrity. Ryan was upfront, clearly explained everything when he signed me up for a physical trainer and he made sure I had copies of all documentation.The Sterling Heights location is the best gym I have ever joined. The only problem is the billing, which was not a good experience and was almost a deal breaker.If the owner reads this review, change your billing policy. Customers should always get a legible receipt when they sign up and don’t over charge customers that pay the full amount upfront. Why would you penalize good customers?