LA Fitness at Riverpark Shopping Center in Sugar Land, TX offers a variety of amenities, including personal training, group classes, and expansive facilities. Several members praise the cleanliness, quality trainers, and the diverse workout options available. However, recurring issues include outdated equipment and inconsistent customer service, which have negatively impacted some members' experiences. Despite the various classes and good trainers, specific policies and management practices have left certain patrons dissatisfied.
Overall, LA Fitness may suit those looking for standard gym facilities and effective personal training, but potential members should be prepared for possible inconveniences and inconsistencies related to equipment and management policies.
Pros:
- Variety of amenities
- Clean facilities
- Skilled and enthusiastic trainers
- Diverse workout options
- Effective personal training programs
- Group classes available
- Separate area for personal training
- Spacious ladies locker room
- Good location
- Not crowded
Cons:
- Outdated and rusted equipment
- Inconsistent customer service
- Strict and inconvenient membership policies
Location / Contact
- Address: 19880 Southwest Fwy, Sugar Land, TX 77479, United States
- Phone:+1 281-232-8719
- Website:lafitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.5-star.
This business has 20 reviews.
The address is: 19880 Southwest Fwy, Sugar Land, TX 77479, United States .
The contact number is +1 281-232-8719
This service is listed under Gym .
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Kelley Jensen
1 year ago
Love love love my gym! The classes. The cleanliness. The conscience and the price! ALL AWESOME! Best fitness deal going!!
Mz zubair
1 year ago
Worst gym ever. I'm rooting for this business to go bankrupt soon. I hope all the employees get fired here too with no notice. They truly deserve it. I'm saying this with my chest. LOL
Gemini
2 years ago
Went today with a 3 day pass and no thanks I will not be returning, front desk talking away, no greeting at the front when walking in. I was just standing there like an idiot waiting to get attended. Anyway they have no towel service, sauna sucks and treadmills seem cheap, I thought EŌS was bad nahh I appreciate it now. lol funny huh.
Asha Education
2 years ago
RACIST MANAGER RUNN!!!!Horrible traumatizing experience and racial profile by gym operational management for being black. This is where it all went wrong. A couple of weeks ago I signed into this gym very early with my 3 day pass before the staff changed shift. I decided to wait on my schedule sales appointment with David in which NEVER ARRIVED. As I'm walking around buying energy drinks and exercising a scary tall, odd looking Caucasian woman with creepy weird gray eyes approached me...I think her name was Tonya. She literally blocked me with her very tall huge frame from passing her and she would not move. I'm a very short individual and was immediately uncomfortable. She then started to ask me a series of odd questions in a veryscarstic demeaning tone such as "what do you think your doing here and who are you? After I attempted to explain I'm looking to join my entire family and clients after I speak to sales. She then said she was just making sure I didn't sneak in here. 😵💫 So many other non black people were walking in and around and she decided to stop me. I asked her who was the GM she said she was. I asked her who was her boss and her exact response was " such and such and He loves me" . Her response tells me 2 things her Boss will do nothing to her and they have something going on that's non professional obviously. So do we need to get our civil rights attorney to this location Internet and TV station and shut it down? Since no one can be touched.
john young
2 years ago
Of course, I've read a lot about the chain, and I thought we could just move from state to state and forget all that, but I suspect that these chains tend to train their employees in ways that are roguish, deceptive, and abusive to guests, and... threatening. My case is that the coach resigned after signing the contract with me, and they would not return my money to me, so, don't do anything about fitness there, and don't sign the documents they provide, is the biggest protection for myself, I will use my life to forget this bad experience, the robber has become too powerful to be defeate
Syed
2 years ago
I am used to going LA every week 3-4 days a week. The only facility I use is basketball courts. One day I had to travel to 2 different gyms because one court closed at 6pm while everything else was open and went to a gym 20 minutes away just to play basketball. Later that same week I went to the gym 20 minutes away just to find out its closed for Volleyball while not a single volleyball player was inside. This sort of inconvenience for someone that has been part of the facility for nearly 2 years is unacceptable. I am not sure why there are such rules that pop out unexpectedly without consideration of other people very frustrating and hoping this gets resolved.
Rage “Rage”
2 years ago
Everything wrong with this gym. Equipment is old and RUSTY, the workout space is TINY and if you’re not wearing gloves good luck washing the DIRT and the RUST off your hands. I have been to many gyms before and this one felt so wrong because of their membership prices and annual fees. Just isn’t right. Oh, also just ONE squat rack?!?! $50 a month + annual fees for this?My mother has been a member here for 2 years. When I was visiting home from college for a month I tried to find a gym and decided to get a 3-day pass. After the pass ran out, it turns out members can give their guest a 7-day VIP Guest Pass so I tried to get in with that and surprise! If you used a 3 day pass they won’t let you use your own parent’s 7 day pass even though it’s not mentioned anywhere. The only thing they could offer me was a TWENTY DOLLAR daily fee if I wanted to work out. She decided to cancel her membership and find a new gym because this was the final nail in the coffin and THEY WONT LET YOU CANCEL unless you go in person. What if we had moved out of town but forgot to cancel our membership?? Don’t go here, I’ve had better experiences at Planet Fitness or 24 Hour Fitness (where they not only let me cancel the membership but even offered me a huge discount just for me to stay a member).
Rohit Budhani
2 years ago
Equipments are very old, rusted, some are out of order. The gym needs to be refreshed in looks and equipment. Missing weight numbers as shown in photo
Alexis Stavinoha
2 years ago
If y’all need an amazing trainer, David is the guy to go to!!! He tailors your workout to your needs, and he helps shape you into the person you want to be in that gym ! So sad i’m moving, but wanted to share the good word!!!
Jamie Jagla
2 years ago
A chain gym that's worse than literally every other chain gym. I like classes, but not theirs. They have some spin classes that are probably fine, but they are all at bad time slots. All of the other classes are horrible "90's" step classes and Zumba. I'm sad that I ever joined.