Planet Fitness in Sugar Land, TX, is a modern gym that offers a clean and spacious environment with a variety of workout equipment. Open 24 hours a day, it caters to all schedules, and has an approachable staff that maintains a high standard of cleanliness. The gym also offers value-added services such as hydro massage beds and free fitness classes with a trainer, which have received widespread praise from members.
However, there are some concerns about customer service and facility maintenance. Some members report issues with the management and cleanliness, particularly in the restrooms. Still, the positives, like the friendly staff and quality equipment, make Planet Fitness a good choice for those seeking a non-crowded, judgment-free workout space.
Pros:
- Open 24 hours daily
- Clean and spacious environment
- Variety of workout equipment
- Friendly and helpful staff
- Free fitness classes with a trainer
- Hydro massage beds available
- Affordable membership prices
- Not crowded during most times
- Convenient location near Southwest Freeway
- Judgment-free atmosphere
Cons:
- Inconsistent customer service
- Restrooms sometimes not well-maintained
- Issues with membership cancellation process
Location / Contact
- Address: 13831 Southwest Fwy, Sugar Land, TX 77478, United States
- Phone:+1 346-450-6450
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 80 reviews.
The address is: 13831 Southwest Fwy, Sugar Land, TX 77478, United States .
The contact number is +1 346-450-6450
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
Monday Jupiter
9 months ago
Just cancelled my membership today. I have been a faithful member for two plus years there, and I don't feel like being welcome anymore.The cleaning crew there have a serious anger issues that shout at people trying to use the toilet for their personal urge.If people are not allowed when the cleaning crew are in the bathroom room, just shut the whole place down for an hour or so. People don't wanna spend their hard earned money to go to a gym where going to the bath will be shouted loudly at!Moreover, the hot water isn't working all the time too, so be prepared for baring icy water during cold water.
Frederick Afolabi
9 months ago
Nice welcome and good gym
Emir
9 months ago
Perfect place
Beatriz Arias
10 months ago
Pretty clean facility and friendly and awesome staff.
JAMES
10 months ago
Clean gym
Reginal Autrg
10 months ago
I love Planet Fitness
Kenisha Rudolph
10 months ago
The team members are very polite!!!
Aaron Avalos
10 months ago
Victor is the man!He is always friendly and is always at the desk ready to help. Always greets me and tells me goodbye.I switched from the Sharpstown location which had multiple issues including unhelpful staff.Victor gets an A+ from me, hard worker.Plus the gym is always clean and all the machines work.
Kat Pylant
10 months ago
Planet Fitness Owner/Manager,My name is Katherine, and I would like to speak to you about my experience thus far at Planet Fitness, Sugar Creek, Sugar Land, Texas. About 5 months ago my husband and I once again joined a gym, your gym. With the price and no commitment, I felt like it was such a good deal. This is not my first redo with attempting to get into working out, but it is my first time that I feel like I could make this a lifelong commitment.I feel like there are several factors that make this time different. One is the convenience of the location of the gym. Two is that I am now retired and have time to go. Third is what I get from Planet Fitness, a trainer whom I feel is the real reason that I have continued to show up. I did not realize that a trainer was on the premises and part of the price, but when I found out that classes were available to take at no extra cost , I was truly impressed. My experience in the past has been that they want you to sign up for one-on-one training at a high cost. So, when I was made aware of the classes that were at no extra cost I signed up!Well, let me tell you, I was so impressed with Claudia Aguirre and her level of expertise and how she treats us all that I have decided to write you. Most of the people I take the classes with are of an older age but not all of us are past 65. There are many that are younger, but we all have one thing in common, the desire to get stronger. You see, that is my goal, not just to lose weight but to be able to pick up my granddaughter, and to get up off the floor with ease, to climb stairs, and to rehab my bad knees and shoulder. I have gained so much from the classes with Claudia. She takes the time to learn of our physical issues and works with each of us individually and pushes us to our physical limits, which is exactly what I need. Each one of us has different physical problems and Claudia addresses each of our problems while guiding and directing us on how to do the exercise properly. She is a definite asset to your organization, and I think we as a group can all agree.In closing I just want to give management information as to how I feel towards your valuable employee. She is a positive in your organization and I feel so blessed to have her help me with my physical issues. And we have fun doing it too! Thank you!Sincerely,Katherine Pylant
Ann Thompson
10 months ago
Very clean, nice staff and well maintained. I enjoy coming here to workout.