10GYM

I have never had a membership with this gym but yet my son did but he canceled his membership and they still stole my money from card that they did not have on file, I disputed the charge and yet they are still refusing to refund my money. So I am spreading the word to tell everyone do not go to this gym

Matt's are filthy. Never cleaned.. and if you clean them this black soot comes off it.. took 3 months to get the equipment for the glutes machine.. and the staff is lazy.. no smiles or greetings.. they look like they don't want to be there.. also if you enforce something please make notice of it for the people that pay to use the establishment.. don't like the Tulsa one and the fitness ppl are too aggressive.. one guy was cursing on the phone loudly then had the nerve to think I was still going to sit down and talk with him.. such negative energy

I called the 31st St location to ask about a membership I had canceled online in Dec and my 17yr old son was allowed to reactivate and sign a new contract with my bank card just a few days ago. The guy that answered the phone was extremely rude and kept interrupting me to say "what website?" "you can't cancel online". He wouldn't let me speak so I hung up. I called back and asked for a manager and he said he was the manager and refused to give me his name. He hung up on me and when I tried to call back he picked up the line then hung up. This guy is not a good representation of your company. He didn't even try asking for my name or how he could help

I went to the Norman 10gym but I’m writing this here because of their customer service specialist, Rachel ! I’ve paid around $70 already for this gym and have been there only once. After I went 1 singular time, HALF of the building is under construction the next time I go in. Nobody at the front desk told me that in a few days, the part of the building I bought the membership for will be unusable for a while! The floor is insanely packed now, I got a membership elsewhere. I tried calling this place for a week of voicemails, emails and even speaking with Rachel, but nobody got back to me about canceling. It’s extremely difficult to cancel a membership here, so I wouldn’t even do it! I signed up in person very quickly, no communication with the front desk girl about the construction in the next few days; just told me to sign. Rachel here, their customer service specialist, will straight up interrupt you multiple times over the phone when you’re trying to talk, and not answer your emails. I had to pause multiple times to ask her if I could finish what I was saying! So weird. Today I had to pay $50 to buy my contract out and Rachel said they will continue to charge February’s fee on my account in a few days even though it has been canceled as of today and I have not been back since that ONE time. $80 for 1 time if you want to cancel you guys, think it through 😅 buy a private gym membership for cheaper than this. The whole customer service interactions have been so bad with this company, they truly do not care about you at all, believe that. They are GRASPING for your money.

I love coming to this gym! The staff is always friendly and the facility is super clean every time I go. You also can’t beat the price.

I absolutely love this particular location. I've visited all but one and this location is the best by far. The staff is warming and the atmosphere is perfect. Once you find a time slot that works for you, working out becomes comforting.

Recommend this gym! I had no idea was I was doing so I asked front desk for help and the manager Luis was nice enough to show me how to work the machines. Definitely judgment free love that.

This review is specifically for Sam Bickel of Lighthouse fitness who conducts personal training at 10gym on 4818 E 81st St. The gym itself is good and I don't have any complaints regarding the gym. However I wanted to post a review about Sam's treatment of me so that other people don't go through my experience. Sam is completely unempathetic and all that he cares about is your money. He initially tried to get me to sign up for a 12 month membership to their personal training services. Thank God I didn't sign up for it and he agreed to let me sign up for their 3 month program. My heart condition worsened after I signed up (not because of anything that they did). This entailed me visiting urgent care and getting an EKG done. My doctor advised me to not engage in rigorous exercise since I was put on beta blockers. My EKG clearly said "abnormal" in the diagnosis. I was told that I could pause my personal training briefly in such a situation. I was already going through a difficult time due to my heart condition and I contacted Sam about it. He said that he would not pause my training program without a doctor's note. I sent him a copy of my EKG which showed my diagnosis and said "abnormal" on it. Still Sam refused to believe me. He told me that people lie about this all the time and therefore a doctor's note was required as per his company policy. So this is what Sam thinks about his clients - that his clients are liars. I sent him my doctor's note today. My doctor was surprised that they were asking for a note and didn't believe me despite me sending them my EKG. I don't know if this has anything to do with my gender and ethnicity or if this is just how he behaves with every client. Please know that Sam Bickel doesn't care one bit about you as a client. All he wants is your money for his company. He doesn't care if you have a heart condition and have a heart attack due to overexertion. He just wants to ensure that the money keeps flowing to his organization. I just want you all to know what kind of person you are dealing with when you interact with Sam. Don't be fooled by his pretense. I also want to clarify that so far, I have had one training session with Kris Koors and she was amazing. She was truly empathetic and a great person. She was very helpful, kind, encouraging and understanding. I would highly recommend her as a personal trainer. But please beware of Sam and stay away from him.Update: After I posted this review I was contacted by Sam's manager about my experience. The manager was empathetic and expressed that I should never have been asked for a doctor's note in my situation. He also worked with me and told me that I would be allowed to use my training sessions whenever I wanted due to my health condition. I really appreciate this gesture and understanding by the management. Based upon this interaction, I would like to believe that not all people at Lighthouse fitness are like Sam.

Listen here, I Travis Cole March am not in the sky. I am a recovering addict and I need access to the gym of my choosing. I have chosen 10gym. Don't be that gym that restricts mine as well as many others from there recovery. For some of us, us is all we have!

I love this gym it has a good atmosphere the workers are very friendly and keep the gym clean, it’s also the place where I can relieve my stress while working out. Never been to a gym quite like this one.