single listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing image

24 Hour Fitness located in The Plaza Shopping Center, Upland, CA, offers various fitness amenities, including a pool, sauna, and a steam room. The gym boasts spacious workout areas, numerous cardio and strength machines, and a safe, large parking lot. Friendly staff and free Wi-Fi add to the experience, making it convenient for members to have a pleasant workout. The facility sometimes lacks cleanliness, and equipment maintenance is inconsistent, impacting the user experience significantly.

While some members commend the courteous staff and updated equipment, recurring issues such as unsanitary locker rooms and inconsistent cleaning standards have been reported. Limited hours, especially on weekends and holidays, have also disappointed patrons accustomed to 24-hour access. Overall, the gym provides a comprehensive fitness environment with room for managerial and operational improvements.

Pros:

  • Varied fitness amenities.
  • Spacious workout areas.
  • Friendly and courteous staff.
  • Free Wi-Fi.
  • Convenient location with ample parking.
  • Updated equipment.
  • Safe environment.
  • Numerous strength and cardio machines.
  • Good atmosphere and helpful trainers.

Cons:

  • Inconsistent cleanliness.
  • Limited hours of operation.
  • Equipment maintenance issues.

Location / Contact

Rating Stats

3.7

out of 5.0

28 reviews
5.0
14 reviews
4.0
18 reviews
3.0
19 reviews
2.0
41 reviews
1.0

Reviews (120)

author-img

I have noticed the level of cleaning at this gym has really gone down. Over the past four days I have watched the same trash and bottles be left in the locker room in the same places. I’m very surprised, I figured after coming back from bankruptcy this company would do everything to grow the business. I have been a long time customer for over 14 years, it’s kind of sad to see the quality of cleanliness go down. I would say that’s the most important thing a lot of people look for beyond amenities when looking for fitness facility options. Hopefully management is able to start to fix this or maybe a change in management is what’s necessary. Either ways I hope this issue gets resolved.

author-img

Bailey is the best

author-img

My membership was "frozen" during Covid. I wanted to start back at the gym but found out I needed to completely renew my membership! And it's an extra $50 a year on top of my monthly membership! And, come to find out the gym now has horrible hours!! And to add insult to injury, there is now a swim school using the pool from 3pm-7pm! I only use the pool at the gym. And now there are 2 lanes CLOSED TO PAYING MEMBERS!!!! This is absolutely UNACCEPTABLE! I should have my dues REDUCED as I cannot access the one feature of the gym that I pay for! There is a public YMCA down the street that this "school" could use. However, 24 (or lack there of) Hour Fitness chooses profit over members. Absolutely horrible business practice and terrible customer retention policies!

author-img

Remodeled and new added equipment. New employees, a bit more customer friendly. Don't see he old manages :) People openly recording on tripods a bit cringe. Great place to work out.

author-img

Shower Stalls and toilets in the women’s section need to be cleaned on the daily. Slime is growing in the shower stalls. I shower after my workout and i witnessed the same ball of hair in the same shower stall i had showered the previous week before. Staff is definitely not interested in taking care of this facility. I take pride in cleaning up after myself why is this gym always filthy. This is unacceptable. I am disgusted & Management needs to be held accountable. Why does Management continue to hire staff that doesn’t care about the facility.This is a health hazard and i will be reporting to corporate.

author-img

They cleaned it up and put new equipment in!

author-img

Simply for layout and overall convenience, fine gym, but the manager is awful. Ill informed on policy and presents with a unnecessarily intimidating demeanor.There’s been a lot of turn around with staff and often times the front desk is not staffed. Staff can be found behind their desks avoiding interactions and missing out on sales or flirting with certain customers.

author-img

IF THE GYM IS NOT 24HR, THEY CHARGE HALF OF THE MONTHLY FEE THAT THEY WAIT TO OPEN THE GYM 24HR.

author-img

This place is closed at 2:00 pm on a Sunday. The gym is always closing early. They need to change the name from 24 hour gym to never open gym.

author-img

Great staff! My home gym. I do go to other 24hr fitness when I'm out of the area but nothing compares to my home gym Upland!

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 120 reviews.

The address is: 685 W Foothill Blvd, Upland, CA 91786, United States .

The contact number is +1 909-949-2422

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos