Orangetheory Fitness

This is the absolute best experience I have ever had during a workout. All of the coaches in Sugar House care so much about the people that attend their classes. They make an effort to make anyone new or visiting feel comfortable. During class they help with adjustments and encouragement. I always felt that I had the tools I needed to push myself in each class. I have been to a lot of other locations around the country and some out of the country, and none of them compare. Even after moving out of state, I genuinely miss the studio every time I go to an OrangeTheory class now haha. The staff is awesome. If you’ve tried Orangetheory before, but not at this location, I definitely recommend giving it another chance!!

I love the workouts. I love the staff. I love the PEOPLE OTF attracts. People who care about health and staying active. The atmosphere is positive and invigorating.

What a great gym! After coaching 5000 classes, she knows all about that base — push pace and all out, too!! And now it's time to surge!!!

Before joining Orange Theory I worked out at home. My son and daughter bought me a trial membership and I was hooked. I like how the workouts are different each day. The coaches are great! Moving from the rower to the weight floor to the treadmill makes the time go by fast. I highly recommend OTF!

Fantastic studio with clean machines and great trainers, shout out to Julie and Peter!From the moment you walk in (how you’re greeted) to the overall one hour experience I recommend this studio a lot. The workouts I’ve participated in are hard but you can go at whatever pace you like!

Hear ye! Hear ye! A three part tale of how to lose loyal customers and alienate people.Disclaimer: I love orange theory workouts and every coach I've worked with at this location and really any location. This review is no reflection of the coaches at this location, but rather the front desk staff, Orange Theory corporate, and this location's management.Part 1: My troubles began when I transferred back to this location from the Downtown location after moving to Sugarhouse. I was told by the SLC Location that I could get the same rate for my unlimited membership that I was paying at the Downtown SLC location if I transferred to Sugarhouse. The front desk at Sugarhouse was adamant that they could not match the rate. Luckily, I'm not your typical passive-aggressive Utahn that just rolls over and accepts such nonsense. Lo and behold after 5-10 minutes of arguing with the front desk person, she suddenly and miraculously remembered that they had a membership that COULD keep my rate where it was.Strike one: dishonesty.Part 2: Orange Theory corporate decided unilaterally to"improve" their heart rate monitor algorithms. I had previously provided a VO2 test to correct my heart rates zones to the Downtown location because I'm an outlier, and the default zones are wildly inaccurate for me. This new change cleared out my heart rate zones with no notice and forced me back into incorrect zones. I get that the front desk of a local gym has little power to change this, but they acted extremely put out every time I brought it up. A little empathy goes a long way in customer facing work, and you are the corporation to the customer .Strike two: lack of ownership and empathy.Finally, I've worked out at Orange Theory's across the country as I often travel for work: NYC, DC, Boston, Kansas City, Denver, LA, San Fran, etc. I always ask for what I think is a reasonable accommodation of starting on a treadmill if one is open. Never once has someone ever argued with me about it. In fact, most orange theories outside of Utah ask where you'd like to start if stations are open. Enter Sugarhouse Orange Theory... Today was the final straw for me. The front desk person flat out lied and said a treadmill was not available after I asked multiple times. There were 4 open treadmill stations once I got into the room. She said to me verbatim after I asked one time: "I know that you like to start on a treadmill, but you're starting on a rower today" with a strange sort of power hungry glee in her eyes.Strike three: lack of empathy and dishonestyThree strikes, you're out. Orange theory ain't cheap. I can go to any old gym and use any open piece of equipment I want for a fraction of the cost. Do yourself a favor and pick any other location but Sugarhouse as your home gym in Utah if you're going to do orange theory. One of the worst customer experiences I've ever had. #notworthit #wearentheretocatertoyou

Love the spirit of this place. I can turn my brain off and just focus doing what the coach says without over 'brain'ing what I think I can or can not do.But it isn't cheap! They charge $120 for their arm band and mine only lasted just beyond the 1year warranty so that is another $10/month on top of the monthly fee. It's also pretty packed and the classes fill up so if you're the kind of person that has a chaotic schedule and can't reserve your spot days/weeks in advance, then it may not be for you.Those negatives aside, this is the only place I've found that motivates me to come in regularly and it has helped me move my resting heart rate into a healthy range. I'm probably going to be a lifer.Update edit for a bonus star: they added in more 3g classes since this post and it is much easier to book a work out the day of.

Every time I go, it’s a great experience. Staff are friendly and encouraging.

From the moment I'm greeted at the Sugarhouse studio to the moment I leave, the Orange Theory team is kind, encouraging and attentive to members. I've made friends, I am stronger, and I appreciate Orange Theory coaches' dedication to making sure I have an effective and safe workout. I joined Orange 5 years ago because the workout schedules and format are a great fit for me. One other key factor, that became so important- it has been VERY CLEAN at every studio I have attended - in and out of state!

I have been going to Orange Theory and have loved my time there. The coaches are amazing and workouts are very challenging. Today I unexpectedly did not have enough gas to get to class. I had to stop and fill up. This studio also does not have any parking at this time so I had to park across the street. Unfortunately, I was 9 minutes late to class. When I came in the team at the front desk denied my entry. I completely understand not allowing entry if my spot has been given to someone else. I also understand if I have never taken a class before and therefore would create an unsafe environment by joining. This class was basically half full and I have gone countless times. The workout structure rarely differs class to class. I am very disappointed that this studio does not take into account human inconveniences and pairing that with the fact that they no longer offer parking steps away (which ultimately adds extra time to the front door). Sadly, I will be joining one of the countless other gyms.Hopefully in the future this institution will look at their members as people and not just corporate numbers.