Orangetheory Fitness

I purchased a single month as a gift for christmas. I was assured by sales rep it was a one time charge as i paid over the phone on my business card. Come to find out later that year they charged me monthly. Terrible customer service and terrible manager. Hope they never reopen. Less people will have to deal with the lies. 600 dollars to offer me a free month.

Orangetheory is a fun workout for all fitness levels. The class work is different daily but provides a great way to work at your pace. Instructors are fun and aware of the class and help people when needed. Also the place is super clean! Highly recommend!

Staff was very friendly and welcoming. They took out the time with you to too make sure you had all the information you need to know. The first class is free. Even though it is group classes they still make you feel like an individual. The coach mike was great at making my first class amazing. He even gave me pointers after so i can do my best. The price is alittle steep per month if you plan on being there for alot of classes. Ik of other gyms that are way less but the equipment is way more up to date at orange theory. I also like that they have treadmills since my goal is to run outside when the weather is nice. However they do have other plans. The heart rate monitor was also alil pricey. They offer 3 month payment plan for that as well.They have a 30 day cancellation. Im taking this journey really serious so im going to give it a try . ill post later to say more with updates.

Always different but hard, reliably sore the next day, love the coaches and the #girlpower vibes. So worth it.

It is very commercialized.Please don't forget to ask about their cancelation policy which is absolutely not great. I went for better fitness center, will never prefer going back to Orange theory.

Dishonest business management, I had cancer and needed to go on treatments. I asked to cancel membership before next monthly payment. But they charged me for extra month membership fee. Later on when I resolve misunderstanding with them. They won’t refund me money but a credit for future use. I was going on the cancer treatment, not event knowing when will my health br recovered. In adddition, it was their fault to overcharged me. How could they not refund me the money? With the bad business ethic, I would not want to go back to them?

Very very dishonest business management! They “require” a credit card on file for a FREE TRIAL! That’s a bit absurd considering that you already sign a liability waiver to ensure that if something happens on the premises, they are covered. Personally, the female “manager” at the ALBANY location had no clue what she was talking about. I reviewed BOTH contracts and nowhere on there does it state that you are REQUIRED to put a card on file. It only makes STRONG suggestions about using their heart rate monitor and if lost/damaged, you would be liable for replacement. After spending 15 minutes just reading over the proper documents, and proving them WRONG about their own policy, she proceeded to tell me that I wasn’t within the 30 minute requirement for the intro. Be VERY CAREFUL WITH THIS PLACE! If you don’t read the fine print, they will coerce you into believing that they NEED a card on file when nowhere on their contracts does it state that.I want to note that I’m new to the tri-state area and have done trials at almost all the gyms in the region when searching for a gym home. NONE OF THEM REQUIRE A CARD ON FILE OTHER THAN THIS PLACE!!!!!! That’s a bit deterring, and if you ask me, a bit of a scam to hold people accountable for EXTRA CHARGES when they forget to remove their card off file after ‘X’ amount of days!!!Also found it VERY unprofessional that they wanted my CARD OVER THE PHONE! How are you to verify it’s MY CARD? How do you know it’s ‘ME’ you are speaking to? That’s just opening the doors to FRAUD!!!!BUYERS BEWARE!!!!! READ THE CONTRACT!!!! YOUR CARD IS NOT A REQUIREMENT FOR A FREE TRIAL AT GYM EVEN IF THEY SAY SO VERBALLY!!!! It’s just another way to TRICK NEW MEMBERS who don’t sign up!!!

This is an amazing place for a 45-1 hr work out with amazing results. Couldn’t be more thrilled with the staff and trainers. All welcome you like family.

Every class is unique and challenging. The studio is a welcoming environment with great people. The staff and coaches are incredibly professional and go above and beyond to make sure you get the most from your workout.

I honestly hated to workout before coming here. The coaches are phenomenal and you really feel like you’re working out! The coaches are so nice. They get to learn your name and help you with your technique. It feels like a home. I completely recommend Orangetheory Fitness to anyone looking to get in shape.