Onelife Fitness Crystal Park

This is the kind of gym that you want to work out at.It is very spacious (2 floors with variety in equipment and training space), super clean, and has the latest up to date sports equipment.There are jugs of sanitizer throughout the gym. And there also are dispensers near all the pieces of equipment so you can clean them before and after you use them.The front desk staff are always super friendly and welcoming!They go out of their way, when they can.There are plenty of fitness classes and the instructors are very knowledgeable and helpful.Management also rocks!I highly recommend this location and appreciate the staff’s kindness every day!

Thank you, Drew!

Thank you Brittany!

It's way rad.

I live abroad and wanted to join a good gym for a two months while I was here. I had dishonest salesperson sell me a month to month membership only to find out now it as a year membership. Buyer beware! Really disappointing!

This gym is one of the best in the area. Friendly staff, clean facilities and rarely over packed. Importantly, management is responsive to customers' experiences. Pool, yoga and great classes!

Crystal Park Sport&health is the cleanest and safest club out there. I would highly suggest checking them out! From temperature checks as you come in the front entrance, to the extra sanitation stations provided throughout the club, to the new AirPHX machine that kills viruses and bacteria in the air, I wouldn't feel safer anywhere else. The staff is friendly and the price is worth it!

READ THE FINE PRINT> I asked managing staff a few months before my year membership end if there are any timing restrictions surrounding cancelling my membership. They failed to mention what I found out today, that if I did not send notification of cancellation between the "1st and 25th day before calendar month end" they go ahead and charge you for another month. I don't know why I expected different from Sport & Health. Their management billing practices are just as deceitful and entrapping as any other. Do yourself a favor and save your money by going to other gyms in the area. No reason to pay a premium here.

I just joined this gym this week. Good variety of equipment, fairly clean, and not too crowded. Be warned, though, there is an additional 50 dollar annual fee that they charge every April for “equipment maintenance.” They didn’t bother to mention this until I was signing the contract (which they also tried to describe as “sort of a contract.”)After touring the facility and gathering what I thought was the full rate info, I decided to agree to the contract and went back the next day to join. I was very turned off by the surprise fees. Just be honest with your prospective clients. Here’s hoping this is the only surprise disappointment I encounter in the next 12 months.

The worst experience ever! I would never recommend this club to anyone. The staffs on site are friendly and helpful, but the their customer service is just a nightmare. I am writing my personal experience to prepare potential customer for a very rude customer service when you communicate with them via email or call.The club closed until mid June when they restarted to charge the membership fee. It was at the very end of their long email that they stated "all memberships will be reactivated" without customers' consent.This is okay, but the way they react to the membership cancellation in the COVID period and they way they respond to their customer was miserable. Half of the facilities are closed, including pools and basketball courts. I decided to cancel my membership on July 2nd, two weeks after the gym reopened. I asked for refund of July membership fee and part of June if possible. Besides the safety concerns, the limited facilities were not worth the money I paid. But their customer service associate reacted only by saying that "per the cancellation provisions of your membership agreement, your membership will be cancelled as of 8/31/2020". I will need to pay for the next two month only for limited facilities under huge safety risks! I then wrote several emails explaining why it is reasonable to refund July payment, but they never respond to my concern except repeating the same policy clauses. Please, I paid my money for all the facilities and a safe environment to work out, not risking my life to use only half of the facilities!!!If that is not enough, the following call was completely unbearable. After their long silence on my emails, I decided to give them a call. I explain my safety concerns and the limited services to one of their associates. The associate was super impatient, only to repeat that not only she will not refund for July, but she will continue to charge for August because this is the policy. Then I asked to speak to someone who can help with my concern, she rudely said that she was not able to help and it was not her duty to address my concerns. When I tried to explain why the policy was not reasonable in this context and asked to speak to someone, she rudely hang up on me. The whole conversation was only less than 5 minutes, and all I know is "there is no one to help, no one is welcomed to file a complaint". Otherwise, be ready to be hang up!