Orangetheory Fitness in Alexandria, VA offers high-intensity interval training (HIIT) workouts with a focus on heart rate monitoring to maximize results. The studio's coaches are known for their motivation and support, making workouts both challenging and enjoyable. The gym provides a clean environment and is equipped with modern facilities, including natural light in the studio.
Despite these positives, customer service at Orangetheory Fitness Potomac Yard has faced criticism, particularly around membership cancellations and refund policies. Many members have reported difficulty in canceling memberships and issues with erroneous charges. These concerns reflect poorly on the studio's overall management.
Pros:
- Great coaches.
- Challenging and fun workouts.
- Friendly and supportive staff.
- Clean facilities with good natural lighting.
- Convenient location.
- Motivating atmosphere.
- Effective HIIT workouts.
- Coaches provide individual attention.
- Paralympic athlete-friendly.
Cons:
- Poor customer service for cancellations.
- Erroneous billing issues.
- Inconsistent manager support.
Location / Contact
- Address: 650 Potomac Ave, Alexandria, VA 22301, United States
- Phone:+1 571-403-9831
- Website:orangetheory.com
Rating Stats
Reviews (50)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 50 reviews.
The address is: 650 Potomac Ave, Alexandria, VA 22301, United States .
The contact number is +1 571-403-9831
This service is listed under Gym .
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imsam j
1 year ago
Ryan Dunning
1 year ago
Liz James
1 year ago
Loved my time there
B M
1 year ago
Love it here. Great intensity workout. Staff is there to help if you need it. Don't be ashamed to ask. Staff is very welcoming and patient.
Daryl
1 year ago
I enjoy this location of OTF- it’s convenient to my house and the coaches do a good job. All are super upbeat and friendly! Bathrooms and lobby are clean. Classes are easy to get into and there is a good amount of natural light in the studio. Putting my membership on hold was no problem. OTF, as a workout program, is fairly boring and repetitive, which is why I’ve cancelled my membership. However, I appreciate the treadmill element, which I would never do on my own.You will be asked to buy a heart rate monitor. It is not necessary to work out, but it might be nice to see your name on the screen. I have an Apple Watch and just use that.I paid $109 for 8 workouts/mo, and $159 for unlimited. You do need a long lead time to cancel, so plan accordingly.
Casey Murphy
2 years ago
Amanda Williams
2 years ago
Freddy Angulo
2 years ago
Great place
Rebecca Colglazier
2 years ago
Love OTF!
Kristen Barbieri
2 years ago
Have been coming here for over a year - love the teachers and classes. I am VERY disappointed with billing issues during COVID times.This is not in regard to quality of the classes but rather in regard to billing during COVID. I had unlimited membership and in March 2020 was billed for the month when 2-3 days later studio shutdown. I was promised that I would have this month when things reopened. In June 2020 when studio reopened, was given option to put membership on hold which I did, as a healthcare provider I did not think it was appropriate to be patient 0 at OTF for spreading COVID (as I have been caring for COVID patients). Fast forward to Sept 2020, I was billed again for my monthly fee without any acknowledgement or communication from the studio. The credit card that they had on file for me was lost so thankfully I was not charged. Here we are now in Nov 2020 and they are insisting that I pay for the missed charge and that the only way I can avoid this is by buying more classes. I am disappointed with how this has been handled.1) Communication was lackluster and I never approved them to start charging me again2) They did not honor their word of giving me an extra month from March 2020 when I had already paid3) They are forcing me to buy something and backing me into a wall when I am doing what I feel is best in these unprecedented times.