Orangetheory Fitness

I have been going to the OTF Potomac Yard for over two years now. The Studio Manager and the coaches are the absolute best!! Going into a gym right now can be somewhat daunting given COVID, but Bri and her team do a fantastic job keeping the place squeaky clean and clearly communicating the new procedures in place to keep all members safe! I have gone to many other OTF's in NOVA and by far PY is the best location! Coach Kerry is also the best Coach in the business!

I’ve had a fantastic experience so far at OTF. This is my first experience with OTF, so I have nothing to compare it to. The coaches are really good and helpful. The staff has been accomodating and let me cancel at the last minute when I was stuck in traffic. You do have to plan out your workouts way in advance, particularly if you workout in the evening. This works for me... it may not work with others who have more fluid schedules.

Hardest workout I’ve ever done.

Coaches are awesome. Cancellation policy is annoying. Have to be in person to do it. But they haggle you to death to not cancel. Just let me cancel and stop wasting my time. Also, memberships don’t quite work across any locations. You can’t have work done on your trackers for instance, at another location, because it would come out of that locations bottom line. Understandable. It’s a franchise. Just burdens the customer in the end. “Corporate policy” is thrown around a lot here. OT as a whole is still cool and fun. Just needs work on their “corporate policies.”

I would love to give the coaches a 5 star review, they are awesome and your time in the studio with them is fantastic.However, the studio manager and front desk team need some work. It seems a few people have had issues with canceling/corporate policy at this studio and I also ran into the same issue. Ultimately felt like my experience with the studio manager was unprofessional as a leader in a building. Refused to send over COVID policies from corporate because they are a franchise and it differs studio to studio, but wants to follow corporate policy for cancellation. In the midst of a pandemic I can assure you all studio's need to be following the same policies to avoid problems like this. I moved during Covid when the gym was closed, and let the studio manager know 45 days before the studio opened. Fast forward to September and she says they have called me once (in June not again since) and she would do me the cutesy of not charging me June, July, and August, and just September for my last 30 day cancellation per the pre covid policy. I am fully aware of the policy and also paid my march unlimited membership and then the studio closed 5-7 days after that was paid. I have not been back since-. Ultimately, the workout is great but as you'll find it is a miserable experience to cancel the membership. I'm more upset about how they are handling this during a pandemic. Pre-pandemic I would have been less irritated and clearly given my notice in April and paid May, attended classes and would have been done with this location. I myself was a Store Manager of a business for years, I know how this world works. You don't want a bad review, you want to make customers happy, it costs nothing to do these things. My cancellation does not hurt Bri's paycheck. However, the service from this team has cost OTF a member at any location moving forward. This is a boutique fitness studio, you pay top dollar for an experience and you should continue to receive top dollar interactions with everyone in the studio. I hope others do not run into any similar issues.