Orangetheory Fitness

Always great here

A little small compared to some of their locations but still worth it

Love OTF's HIIT workouts and enthusiastic coaches!

Did my first class and enjoyed it. The only complaint is that my thresholds are different than their "one size fits all" concept of the Orange Theory (Zone 4). You should be able to provide your own if you have established this. For people that work out a lot, this may be aggravating.

I have never regretted going to an OrangeTheory class. I love that when I walk in the door, my worries and stress from the day leave and I can focus on myself. The coaches and staff are always encouraging and supportive, so even when I don't think I can or want to, I always push myself a little harder to finish the workout strong. I love OTF!

I have been a member of OrangeTheory for a little over 2 years and I love Coach John - he always motivates me to push my limits and to keep pushing through to the end! I love that he helps out individuals in the class to ensure that our form is good and effective, so that we can see the maximum benefit of our workouts and movements. He also has provided great information and resources for cleaning up my eating and improving my diet and meal choices! I also absolutely love the OTF Potomac Yard front desk staff! Always super friendly and super awesome! Marina is great!

The coaches at this gym are great. John is a great coach, in particular. I’ll start with that. The customer service is what needs work. Or maybe it’s the policies of this location -Potomac yard. I bought a heart rate monitor after being sold the kool aid about the importance of the “orange zone” and how these monitors keep track of the zones throughout your workout. Long story short, my monitor was highly inaccurate, fluctuated immensely in seconds (one second my HR is 121, the next 67, then back to 110) and I wasn’t satisfied. After a few workouts with these issues and the coaches suggesting I change placement on my arm or use some gel that helps it read better, I went to the front desk asking if I could exchange the monitor. The lady at the desk again suggested I change the placement. After explaining I have been changing the placement for days and it’s not helping, she just said, try lower on the arm. So the next workout I said something again. They again stated that the placement is usually the issue, but she did admit that when the arm is tense it doesn’t always get a good read, so usually it’s a problem on the rowers. So I asked if I could exchange it for a chest band, she said there are no exchanges or returns after it’s been worn. So this routine continued and I finally was able to speak to a manager (5th time complaining), who also had nothing to offer other than “we can readjust your numbers (age, height, weight) to help you get more splat points.” I explained that I want a monitor that accurately reads my heart rate, the monitor is a month old and I’ve been complaining about it since I bought it. She proceeds to tell me that they no longer sell that monitor but she was happy to show me other models available for *purchase*. No. I am not going to buy another $100+ HR monitor when you apparently have an absolutely ZERO return/exchange policy after use. Literally anywhere else allows returns/exchanges when something doesn’t work right or isn’t satisfactory. I cancelled my membership and i’m not going back.