Orangetheory Fitness in Alexandria, VA offers high-intensity interval training (HIIT) workouts with a focus on heart rate monitoring to maximize results. The studio's coaches are known for their motivation and support, making workouts both challenging and enjoyable. The gym provides a clean environment and is equipped with modern facilities, including natural light in the studio.
Despite these positives, customer service at Orangetheory Fitness Potomac Yard has faced criticism, particularly around membership cancellations and refund policies. Many members have reported difficulty in canceling memberships and issues with erroneous charges. These concerns reflect poorly on the studio's overall management.
Pros:
- Great coaches.
- Challenging and fun workouts.
- Friendly and supportive staff.
- Clean facilities with good natural lighting.
- Convenient location.
- Motivating atmosphere.
- Effective HIIT workouts.
- Coaches provide individual attention.
- Paralympic athlete-friendly.
Cons:
- Poor customer service for cancellations.
- Erroneous billing issues.
- Inconsistent manager support.
Location / Contact
- Address: 650 Potomac Ave, Alexandria, VA 22301, United States
- Phone:+1 571-403-9831
- Website:orangetheory.com
Rating Stats
Reviews (50)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 50 reviews.
The address is: 650 Potomac Ave, Alexandria, VA 22301, United States .
The contact number is +1 571-403-9831
This service is listed under Gym .
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Sarah Honig
5 years ago
Evan Tracey
5 years ago
Great workout
Scott Miller
5 years ago
I am addicted. The OTF staff is awesome and the classes are amazing. Keep up the great work!
Sam Chan
5 years ago
Great instructors and friendly staff. Terrific interval work-outs that mixes cardio and strength training.
Taylor Snider
5 years ago
Such a challenging and motivating workout - great, friendly, welcoming staff! And I can't forget about how awesome the trainers are! Can't wait to attend my next class!
Tricia H
5 years ago
I bought a pack of 10 workouts. I asked them how many I had left and they said "2". So I went ahead and scheduled another workout. Then they told me "oops, we made a mistake, you had none left. Now you have to pay us." Seriously? They are admitting it was their mistake but they want me to pay for THEIR MISTAKE? Huh?
Danielle M
5 years ago
I’m glad that OrangeTheory opened up in this area. The classes are fun and go by quickly. I have taken classes with Kaitlin, John, Mike, Brandon, Tamu and Jess...all are great instructors; although, I have the highest splats in Tamu’s class.The only downside can be parking. It can be difficult to find a spot sometimes.
Shervonne Smith
5 years ago
Loved it! Friendly staff and the instructor was so motivating! I'm a Paralympic athlete and needed mild modifications. Not only was the instructor positive about this, but so were the other members! I will be back!
Jessica Colacicco
5 years ago
Will try and scam you out of money. I moved and was not able to make it in to the studio before I left to cancel. They stated “because I hadn’t filled out the cancellation form, I was responsible for my monthly membership” granted I am 9 months pregnant and live 4 HOURS AWAY so how on earth am I going to make it in to fill out the stupid form? They just want your money and will do anything to get it
Bethany Pava
5 years ago
I tried Orange Theory on their grand opening weekend. I went once as part of a free trial period. I didn't like it. It might be for some people, but it's not for me. I like more of a friendly atmosphere. They told me that it was a month to month contract, and that if I didn't keep going I wouldn't get charged. I never went again. They have now charged me for 2 months in a row. I have called multiple times and left so many messages. I even left one saying "it's ok if you don't want to talk to me, just refund my money and I'll stop calling" all I have to say is... DONT GO TO THIS GYM!!! It has been nothing but a bad experience from the start.