Crunch Fitness - Arlington

Love the equipment here and also the staff, Marcus in particular is always full of energy and greet me every morning. It’s a great feeling when the staff is or more enthusiastic than you at the gym.

One of the best gyms around. Classes, equipment, clean, and affordable. The staff is cool also. Marcus is a good dude that will get you taken care of.

Get’s crowded quickly and not a 24hr gym despite having several other 24hr locations in Texas. They do have good equipment variety and I really like the upstairs area since even when it’s crowded, it’s typically quiet up there and good for cardio. So overall awesome gym, but would be phenomenal if I could go in at 1am when the gym is a ghost town!!!

Great, I enjoy the energy and vibe of the employees here over any of the other local commercial gyms. I do however wish they utilized the upstairs area better. Lots of free space that could hold more machines but it seems like it’s going to be filled with mats and more cardio equipment which the gym has plenty of on the main floor.

Was told this gym was under new management but customer service was horrible. Spoke to Kevin today regarding my cancellation. I canceled and spoke to the manager before the 30 days notice, now they’re saying it’s normal to get charged even if I talked to the manager. Although there were unforeseen circumstances that happened, ex thunderstorm which manager did not show up which then delaying my cancellation. Now they’re saying they can’t refund. Kevin was very unprofessional and was told this would escalate to corporate but he lied and never contacted them. The employees there were not willing to help even though all proof was provided. I understand this’s a business however a company that says “We pride ourselves on our customer service and aim to deliver this high quality level of service to everyone that walks through our doors, including yourself” is a lie. Wouldn’t recommend joining this gym, they are unprofessional and still have bad customer service even with new management. I will be escalating this to corporate regarding this matter because this’s unacceptable.

I HIGHLY RECOMMEND MARCUS S. GROUP FITNESS CLASSES! I bought a monthly membership just to be able to go to his classes!! Marcus has the best music and personality to keep you motivated :) Taking his videography & cardio Thai box class is my favorite part of the week 💖 The class is highly diverse so I feel comfortable dancing my heart out. Thank you Marcus for your talent, I feel strong and blessed! 🪩

If I could, I would give this place zero stars for customer service. I joined this gym pre-opening and was super excited to try them out. I ended up not being able to utilize my membership, so I needed to cancel. When I went into cancel, their staff was curt at best. I was told I would just need to pay one more month since it was within 30 days of my next monthly transaction. Totally fine, I get that. Then, I was charged THREE TIMES my monthly amount for that final transaction. I've attempted to contact them for the last week and now they're ghosting me. This is by far the worst service I've ever had, even after having not-so-great experiences with L.A. Fitness and Fitness Connection.I will say, the facility is beautiful, I just wish the staff would be responsive and respectful if something isn't the best fit for their members.

Marcus is an amazing instructor! I've been taking his classes since the beginning of April and I've lost a significant amount of inches. Just in time for my wedding dress fitting. I'm always eager to take his classes! Marcus you are amazing!!!!

I’ve been coming to Crunch since it opened and I’ve been pleased with the quality in the equipment but more so the classes. I must say any class Marcus teaches have been by far my favorite! With his abundance of energy and positivity he makes every class so much fun!

I have been coming here for 5 months and I love it. I usually just lift weights, but Marcus convinced me to take one of his classes so I did yesterday. It was really fun! The class I took was pilates and it was challenging. I am a beginner and have never done pilates, but Marcus made it really easy and enjoyable. I was the only guy there and I didn't feel out of place. I definitely recommend taking a class with him.