Retro Fitness

Retro fitness in Catonsvilleis great, much better than the one that just shut down in Bel Air this year. Friendly staff clean facility and machines are rarely broken, if they are it's a quick fix. Highly recommend if you live in the area

I walked in with my gym bag and credit card planning to join. The sign right in front of me says “sign up today, $0 enrollment fee”. When I got the bill it was for 50 dollars more than expected. I said “what’s this for?” Oh, that’s our $49 annual fee sir. Walked out.

Interesting.. read the reviews before you sign up about cancelling because there is a trend and it seems like the issue is not fixed with their team.My husband tried to cancel his membership on 7/13/22 front desk associate with a beard told him that he can’t do that because the card on file was already charged.. mind you this person didn’t even really seem like he checked the account. Funny enough, my husband said his membership doesn’t renew till the 22nd. Which the person then states that he needs to give a 7day notice so he will be charged regardless… now if you are still reading this- how many days are in between 7/13 and 7/22? He had more than enough time to cancel.Not to mention, he was cancelling just so he can change to sign up with retro through his job…change of plans doesn’t matter how close this place is to our house- lifetime fitness it is.

I really enjoy coming to this gym but my only complaint is it is very aggravating that staff does not stay on top of making sure the paper towel dispensers are full and working as well as the spray bottles I know of 4 stations that have cleaning spray and paper towels set up to wipe down the equipment when you are done using them and majority of the time when I come there first thing in the morning 3 of them either have no paper towels or sanitizing spray bottles are empty I have to always go to the front desk to request they be refilled. Retro Fitness if you want us as patrons to do our part in wiping down the equipment when done you have to do your part to make sure the sanitizing stations are stocked.

Canceling your membership with this gym is the WORST. Once you’re a member it’s like you’re a member for life because they’ll say you’re membership is canceled but your card will still be charged. When I cancelled my membership it wasn’t until months after when I was at my bank that I realized they were still charging me. And when I did go up there the person at the front said “oh the person who canceled you didn’t do it correctly”. How do you cancel a membership incorrectly? I warned my husband before he signed up about this but he gave it a try anyway and he just canceled his membership today so let’s hope what happened to me and many others doesn’t happen to him. I would not recommend this gym to anyone. Honestly my planet fitness membership was better or try the Merritt

I was a member before the pandemic, quit after lockdowns came into effect, and came back after the world opened up a bit again. I like this gym. It has a good selection of free weights and equipment. Maybe it's a little on the small side, but I can always find room somewhere to get my workout in.Two things keeping me from giving a 5-star review though:1) they only have two squat racks, so it's often a race to stake your claim on one of them2) There aren't any straight pull-up bars, so doing chin-ups is basically impossible without snapping your wrists in half

This is probably the only way I will get anyone's attention in this facility. I canceled my membership 9/24/21 and have an email to confirm that..To date, they still billing me. I have called several times and every time I am told a manager will call me back but im yet to hear back. Today I called in and spoke to an Erica, who was rude and trying to rush me off the phone. I don't think anyone would be okay being charged for a service they not using for months now. I hope this issue can be resolved and I can get my money back before my next charge date next week. I'm sure they will come on here and say give us a chance to make it right like they have on the other reviews. I believe I've patiently done that. Clearly, this is an issue as other reviews say the same. The facility is good, but chances are you might have a very hard time canceling your membership at retro if you ever need to do so.

I live in California but was in Catonsville for three weeks last August 2021. I called this Retro Fitness in advance and asked about short term memberships and it sounded like a good deal. When I left the area after my trip, I called to cancel my account, and was told ONLY THEN that I could only cancel in person. They did not tell me that when I signed up. So I kept getting charged for months for a gym I could not use, until Christmas when I was back in Catonsville. I tried to cancel in person, and they convinced me to freeze my account. So I did, in case I’m back in the area. Big mistake. Three weeks later my account was still charged, and when I called, I was told they never finalized the freeze. At this point they also told me I could cancel via USPS certified mail, but I was not told that months ago when I wanted to cancel. I find their business practices to be shady if not downright dishonest and it's a shame because the gym isn't bad for what you get. Because they will not let me cancel, my initial rate has jumped up and I’m still paying for a gym that I cannot use because it is 3000 miles from my home. Avoid this business. You may end up paying for this gym for the rest of your life - and maybe even after.UPDATE: I called ABC Financial as directed on my credit card statement and was connected to someone who did not speak English and kept screaming into the phone. Literally.

Join another gym. Rude staff. My wife called to inquire about canceling and someone who said his name was Marc gave her attitude on the phone. They should do a better job at hiring quality employees that treat customers with dignity and respect. Hopefully they are investigated due to the amount of complaints this gym receives in regards to billing and cancellations.

Gym is a bit small, lighting can be better, dumbbell rack needs to be 3x-4x the size, machine variety can be better. When I went all weights were scrambled on the dumbbell rack & barbell rack.The gym gets the job done, but can find improvement in many areas.