Retro Fitness

I withdrew my membership in June 2019 but they still charged me for maintenance fee and so on in the coming months. I have been trying to get my money back but they keep saying they will process it and never did. The manger ‘Tammy’ told me that they have already processed my refund and that it would take from 7-14 days, but it’s been almost a month and I still haven’t received my money. One of the employee named ‘Dlong’ has been trying to help me but still I have not received my money. I do not recommend this place because they are very unprofessional. That promise to call you back regarding your issue but this never do.

Things break. They get fixedThey run out of paper towels and refill them. The pads on machines wear out they replace them. There was a broken mirror and that was replaced. Moral is things go wrong running a gym and the owners and staff take care of everything. I’m always left with feelings of reassurance that this gym will be maintained at a high level. I love retro fitness.

Retro Fitness Catonsville is the only gym I will ever attend. I love the staff, Instructors and the Owners. They are knowledgeable, helpful and they care about your needs. I recommend this gym to all of my friends and family. This gym is full of joy. I give Retro Fitness Catonsville a score of 10.

Management at this location is unresponsive, rude and unorganized. The staff continue to call me asking to join, when I was a member and now that I've cancelled. I've asked them to stop, but they don't take note. Think twice before signing up with them.They obviously don't know how to comprehend reviews either. I clearly said 'I've asked them to stop, but they don't take note,' and they respond with '...you can always ask to be put on our 'DO NOT CALL' list.' A perfect example of their lack of customer service.

I have been going to Retro Fitness since last 1.5 years and it has been a great experience. I enjoy taking JP’s and Marvin’s team conditioning class. They both are amazing coach. They guid you, motivate you and push you to do better and better. I wasn’t a very active person 2 years back but then I took personal training session with JP back in 2017, which later motivated me to join team. One of the best feeling of the day for me is seeing on MyZone how much calories I have burned. Lol

I normally don’t leave any negative reviews for businesses, but this one really needs a wake up call . Used to get smoothies very frequently, since I have cancelled my membership, last year , went in after a 2 hour workout. Ask for a triple berry smoothie with 2 scoops of protein and peanut butter. How hard is that ?? Smoothie and shakes are no brainer. Gentleman behind the counter, didn’t use any gloves , I believe management doesn’t care about hygiene. Second he was ran out of peanut butter jar , but still had a good amount left at the bottom. Barely he used a 1/4 tbspn of peanut butter, I even asked him, you don’t have any spoon you can use to scoop out ? His answer with straight face , no spoon. Ok then didn’t even bother to open or look for a new jar , he just put that in machine and press the button and hand me my shake . I am a chef, do cooking for living , don’t charge a customer $8 for a bunch of ice and flavoring. If it was my employee I could tell you they won’t be working at my restaurant. So freaking lazy.

I like the customer service! It’s excellent!! The knowledge that the staff has is amazing! I also love the child care! Miss Brenda is the best!! I’ve never been a gym memeber before but I am happy to be apart of the Retro Family!

They charge an extra $50 per year on top of your monthly fee. This is not a sign up fee or anything, it's just an extra $50 every August. Also requires huge effort to cancel membership. After having such a nice experience at The Y I was caught off guard by all the hoops to jump through.

Ok, it's a nice gym. The staff is sooooooooooooooooooo friendly! But I'll up my ratings when you fix the sink in the girls locker room, fix the clock...it's been broken for over 3 months, like the sink...I blame this on lazy ownership. Attention to details. And could you please please please get tissues. Thank you!FOLLOW UP: THEY FIXED THE SINK AND THE CLOCK. Thank you for taking action. I know they were small things but we appreciate you fixing them

The gentleman who works in the morning is a great guy. I believe his name is Greg... he does fitness competitions and is very friendly. The gym has everything you need for a great workout. The turf provides an additional element not found in other gyms. And this is a little detail that probably gets overlooked, but I’m a huge fan of the quickfill water fountain that was recently installed.