Retro Fitness

Join another gym. Rude staff. My wife called to inquire about canceling and someone who said his name was Marc gave her attitude on the phone. They should do a better job at hiring quality employees that treat customers with dignity and respect. Hopefully they are investigated due to the amount of complaints this gym receives in regards to billing and cancellations.

Awful. Half the machines don't work and there is no space for floor exercises or floor equipment to use if one of the team classes are using them. Something is always broken and the water is warm. Not worth the price at all.

Was a little iffy before joining however Marc, Tony, and Farid changed the whole perspective of this gym. Marc did a great job giving a tour of the gym and got me to sign up the same day. Definitely recommend this gym.

I had a good experience as a Retro Fitness member, but it is clear that they intentionally make it difficult to cancel your membership.There are instructions posted on the website, but the employees follow other procedures that ultimately lead to further delays and more charges.The fact that it happened repeatedly with different employees makes me think this is an intentional top down process designed to squeeze more money out of people who are trying to cancel their membership.When you do cancel, I would suggest you immediately let your credit card company know so they can block months of continued recurring charges.EDIT: The response asking me to reach out is a bit disingenuous. I’ve already reached out many times. In fact, I wrote emails to RF Catonsvillle copied to ABC financial and the Lutherville location, and Catonsville has consistently been the only party not responding.

I gave you guys 2 stars only because I love all the staff. There’s gym equipments that has been broken for weeks. I go at night time only because I don’t want to go when it’s crowded ( COVID-19 ) but even when I go at night time more than half the people working out with weights are not wearing a mask and I have to stop my workout and leave because it makes me uncomfortable. You guys need to follow COVID-19 regulation.

You better watch out for their shady offers and not disclosing all the facts. They offered me two for one deal on the valentines promotion but kept charging me for 4 month for 2 person until I realized. Management was not helpful at all to resolve my issues. I looked for the manager, she was not available and the person in charge could not make any decision either. So I had to help myself. I called my credit card company to stop the fraudulent charges and they could not stop it either. So I had to close my 8 years old credit card account just to stop those scumbags. On top of that they assigned my account to collection agency and when I disputed against them finally they backed off. It could have resolved very easily and due to the lack of intention to fix the issue from the management team ended them losing a long term customer. I would have stayed with them if I saw a 1% effort.

They've created an incredible environment here for serious and casual lifters and fitness enthusiasts alike. Trainers do an excellent job of setting the culture and keeping everybody inspired. All staff seem interested in members progress. Best commercial gym I've been to.

I very much enjoy my Retro membership. I joined a couple of months ago. It was the first time that I ever joined a gym. I've attended three times per week since December. My health, confidence and outlook on life have greatly benefited from working out on a consistent basis. I meet with a personal coach once per week as well. Working with the coach allows me to get the most out of my experience and helps me understand how to use the equipment. You have to put your heart into it. You have to get out of bed and show up at the gym. But it is totally worth it.

Great gymFriendly staffCoach Brian is a BEAST, I highly recommend him if you want a personal trainer.This is just a suggestion, Could we get a Zigzag bar that can be attached to a cable?Please,

I absolutely loved going to retro fitness in Catonsville! They make you feel like a workout family. Brian specifically was so nice and willing to help me start my weight loss journey. I was extremely sad when I had to decide to leave retro for financial reasons, but I would highly recommend going to retro fitness!