Retro Fitness

I really just like the extremely friendly atmosphere! The trainers are engaged and their clients always seem locked in. The staff is always kind and friendly and willing to answer any questions you have. The atmosphere is just really conducive to having a fun time while getting a great workout!

Was a little iffy before joining however Marc, Tony, and Farid changed the whole perspective of this gym. Marc did a great job giving a tour of the gym and got me to sign up the same day. Definitely recommend this gym.

Awful. Half the machines don't work and there is no space for floor exercises or floor equipment to use if one of the team classes are using them. Something is always broken and the water is warm. Not worth the price at all.

They've created an incredible environment here for serious and casual lifters and fitness enthusiasts alike. Trainers do an excellent job of setting the culture and keeping everybody inspired. All staff seem interested in members progress. Best commercial gym I've been to.

You better watch out for their shady offers and not disclosing all the facts. They offered me two for one deal on the valentines promotion but kept charging me for 4 month for 2 person until I realized. Management was not helpful at all to resolve my issues. I looked for the manager, she was not available and the person in charge could not make any decision either. So I had to help myself. I called my credit card company to stop the fraudulent charges and they could not stop it either. So I had to close my 8 years old credit card account just to stop those scumbags. On top of that they assigned my account to collection agency and when I disputed against them finally they backed off. It could have resolved very easily and due to the lack of intention to fix the issue from the management team ended them losing a long term customer. I would have stayed with them if I saw a 1% effort.

I had a good experience as a Retro Fitness member, but it is clear that they intentionally make it difficult to cancel your membership.There are instructions posted on the website, but the employees follow other procedures that ultimately lead to further delays and more charges.The fact that it happened repeatedly with different employees makes me think this is an intentional top down process designed to squeeze more money out of people who are trying to cancel their membership.When you do cancel, I would suggest you immediately let your credit card company know so they can block months of continued recurring charges.EDIT: The response asking me to reach out is a bit disingenuous. I’ve already reached out many times. In fact, I wrote emails to RF Catonsvillle copied to ABC financial and the Lutherville location, and Catonsville has consistently been the only party not responding.

I gave you guys 2 stars only because I love all the staff. There’s gym equipments that has been broken for weeks. I go at night time only because I don’t want to go when it’s crowded ( COVID-19 ) but even when I go at night time more than half the people working out with weights are not wearing a mask and I have to stop my workout and leave because it makes me uncomfortable. You guys need to follow COVID-19 regulation.

I very much enjoy my Retro membership. I joined a couple of months ago. It was the first time that I ever joined a gym. I've attended three times per week since December. My health, confidence and outlook on life have greatly benefited from working out on a consistent basis. I meet with a personal coach once per week as well. Working with the coach allows me to get the most out of my experience and helps me understand how to use the equipment. You have to put your heart into it. You have to get out of bed and show up at the gym. But it is totally worth it.

I withdrew my membership in June 2019 but they still charged me for maintenance fee and so on in the coming months. I have been trying to get my money back but they keep saying they will process it and never did. The manger ‘Tammy’ told me that they have already processed my refund and that it would take from 7-14 days, but it’s been almost a month and I still haven’t received my money. One of the employee named ‘Dlong’ has been trying to help me but still I have not received my money. I do not recommend this place because they are very unprofessional. That promise to call you back regarding your issue but this never do.

Things break. They get fixedThey run out of paper towels and refill them. The pads on machines wear out they replace them. There was a broken mirror and that was replaced. Moral is things go wrong running a gym and the owners and staff take care of everything. I’m always left with feelings of reassurance that this gym will be maintained at a high level. I love retro fitness.