Retro Fitness

Extremely disappointed in the management and ownership of this place.Seem desperate to hold on to ill-gotten money through arbitrary fees. No sense of organization, was told a different story by each person I spoke with, and they don't accept responsibility for their mistakes.I'd been a regular member for about a year, even have a friend who teaches there. As a former resident of Main Street though, the Ellicott City flood forced me to move. I called a month ahead of my one year anniversary to ask about cancellation policies. I was told by a staff member that at my one year mark, I would go month-to-month, and if I cancelled after that time I wouldn't be penalized or charged.I called to cancel by phone, as I had seen a colleague cancel her membership the same way without issue. The staff member informed me that I was fine to do so. I asked if I needed to provide any documentation or sign something via email, and was told no. I even made sure to say "so I won't be charged anything from this point, correct?" and he said "no, you're good."Turns out I wasn't "good." I was charged not only for four months thereafter, but I was ALSO charged an absurd yearly fee, for which I had never agreed to.When I spoke to Tammy, a manager, I was told it was on Retro's end and they would right the situation. She even sent me a form with her signature stating that it had been cancelled improperly on their end. I waited 2 weeks to see my refund. Nothing. I called for about a week and felt she was dodging my calls. Finally I got through to her and she gave a different story, that they couldn't refund me since it "wasn't cancelled properly." Excuse you? It was on Retro's part that it wasn't cancelled properly.She agreed to speak to her owner, who said they would refund me for 3 months of charges, but not the yearly fee because I "hadn't given enough notice." Tammy added that the staff member I had spoken to was "let go" in a staff overhaul. That's not my problem, and I have yet to see my refund.Don't waste your time or money. There are better, more straight-forward gyms out there who won't prioritize swindling you over treating you like a loyal client. I also hate getting angry with people and even writing reviews, but have never been treated so unfairly.

Retrofitness Catonsville is a great gym. The staff is friendly, they have a variety of equipment, and the facilities are always clean. I am able to go after work at 6pm or so and never have too long of a wait for a machine. I haven't experienced their group classes but they seem like a good time and the trainers seem friendly, knowledgeable, and accessible. At $20/month, you really can't beat it. I am not a gym rat so there may be drawbacks for more the more devoted customer but for someone looking to sweat and burn calories, it's a great place to go!

After going here for a year I'm thankful that I did but my pursuits have me interesting in other gyms. Low prices and staff are really great. However the selection of strength equipment is abysmal and there is 1 power rack and 1 squat rack. Instead, Retro opted for a nonsensical amount of cardio and treadmills which are made to attract the casual 1-2 visit a month fitness mom. Not my thing. Also if you go here please make sure you squat until at least you're parallel with the floor.

I visited for a day and the gym was real nice. The people were great. I got good vibes and it wasn't over crowded. The shake wasn't all that but at least the service was good. It was also pretty clean. Thumbs up, I might come back and visit again. Maybe even sign up. We will see how it goes.

Great gym, Awesome Staff very friendly unlike other Retro’s. My favorite place to workout. Gym is always clean. Wish they can add another back machine or so and get rid of some Cardio machines but other than that it’s great gym . They are always running some type of promotions so they can get you in to workout for as low as $20 a month ! That’s a win win ladies! MUST VISIT.

The gym is clean, the equipment is varied, plentiful and well maintained. Staff is very helpful and friendly. My only complaint is they need to watch what is going on a little closer. Many times machines are being used as chairs with members sitting on them for inordinate amounts of time just playing with their cell phones. I find it quite annoying and it should be my place as another member to tell them to move on. Maybe they should add some chairs for those who want to use the gym to play on their cell phones instead of working out.

Gym is very clean, all the equipment and weights are in great condition (as well as unique stuff that other gyms may not have): I don't deal with the staff but they seem nice. Price is good for the area, only 20$ a month (for basic but it is usable at any retrofit gym in the country) as opposed to most other gyms asking for 40-50$. I don't know what the other users are complaining about the "random charge". It is an annual fee that is only deducted once a year, I'd advise anyone who signs up with any gym (or sign any contract) to do your due diligence and find out what you are signing for first. That should be a given...

I have been a member for nearly a year and I love the gym. The vibe is encouraging and the staff is awesome even when they have to tell you something you don't want to hear. The contract spells out all of the fees clearly and concisely. My only concerns are there have been multiple times when they were either out of smoothie creme or protein powder. It may seem like a small thing to some, but as a business, advertised items should always be readily available in my opinion. This aside...I love it and have lost nearly 20 lbs since joining.

I really have a good experience with Retro. I enjoyed all my workouts and Team training with Marvin. He's Motivating, Positive and fun loving person. I always feel so relaxed after the team workout. I never thought I would enjoy the workout and regularly attend the Team sessions. I only missed some sessions in my 6 months workout. Unfortunately I have to move out from Ellicott city otherwise I would be a part of Retro fitness and part of Marvin's team training. I would recommend Marvin's Personal and Team trainings.

Good gym but terrible customer service, once you give them your money they'll do whatever it takes to keep taking your money from your account. I just had got $79 taken out of my account without my knowledge and I'm couldn't be more pissed.