Orangetheory Fitness

Love the variety of workouts. Every day is different. I feel so much more healthy since starting. Would definitely recommend giving it a try. It's free.

A great group of coaches and support people providing a hard but doable workouts. I feel a sense of accomplishment after each workout and I feel I'm getting stronger and more fit over-all.

Great clean facility. Friendly staff. If I am ever in the Bend, OR area again I will definitely stop in for a workout. Continued success!

I've been a member for a year and a half and love that every class is different. I love that I feel the burn the whole day after a workout. The trainers and staff are fantastic.

No UNSUBSCRIBE on marketing emails. Think twice about giving them your email address. They require it to allow a free test class. I even phoned this location to be removed from their list and was told I was removed but the emails keep coming. No unsubscribe is illegal so I’ll now be reporting them to the appropriate agency.

I push myself harder in class than I would if I worked out on my own. Also that happens thanks to the great coaches. "Come on treads gimme a plus one! Empty that tank!" :-)

I LOVE ORANGETHEORY SO MUCH! Such a GREAT workout and I always leave feeling so AWESOME!Jen and Monica are incredible coaches!-Kristen WardBend, Oregon

Everyone from the front desk to the coaches is friendly and enthusiastic. The coaches push us to give our best. The studio is always clean. I love this workout and this studio!!

This is about Orangetheory's rabid collection methods, even when their paperwork is wrong and they have bilked their customer for more $$ than the customer ever received in services, they still harass you over and over and over.Initially enthused to attend, I purchased the unlimited classes. I can't recall why they charged me $268 after the first class, but there I was, almost $300 into it from the beginning. They also had me purchase a heart rate monitor for (I believe) $99. After having membership for about a month and going to about 3-4 classes, my surgery date got moved up to early Sept. and I was convinced to suspend, not cancel my dues (which was another $15 fee). Despite having surgery in early Sept, somehow I was charged another $169 in late Sept, which puts me in at $437 for 3-4 classes. The last class I had was in mid-August. That's $109/class on the generous side. I never went back.When it was clear that I would need more healing time, I called and cancelled membership back in November '18. Well, fast forward to March '19 and the manager Taylor has been harassing me. He calls me over and over, emailing me over and over and threatening to send me to collections. He says I never cancelled and that I *at the very least* owe them one more month of dues. I let him know I was cancelled and do not owe OrangeTheory anything; that the last classes I attended was back in August '18. Again, I haven't attended a class since Aug '18, here we are nearly 9 months later in April '19, and they are trying to shake me down for another month's worth of dues.Still, Taylor calls and emails almost daily. He also will not resolve the issue over email and insists on a phone call; a conversation that will not document anything he says to me (which is why he will not resolve it on email). I on the other hand, am insisting on documented email resolution and also, he is wasting my time. I have told him repeatedly that I cancelled, I consider myself settled up with OrangeTheory and that it is bad form to hassle a customer who has OVERPAID and not received much value from the nearly $500 spent on the studio in 2 months time. The resolution is to STOP HARASSING ME. Yet, they continue to act like there is something to discuss.This is customer abuse and unfortunately, after several attempts to make Taylor stop harassing me, I am writing this review. They feel entitled to harass customers and think this will lead to good feelings about their business. I have spent $500 on this studio and haven't even demanded reimbursement and they still feel entitled to do this when the paperwork mishandling/staff errors are their fault, they have received more $$ than output in services and they are obviously upsetting me; they DON'T CARE. I would think a manager would have more things to do than hassle a former customer who hasn't been to their studio in 9 months, but apparently he doesn't.

On the road from Portland to Bend on business and the unexpected spring snow slowed me down. I called at 11:30 am to take myself out of the (not full) 3:45 pm class in case the slow roads take extra time to arrive. Victoria refused to took me out of the class without a the cancellation charge.Be careful and book wisely, as some realize Life requires some “meeting in the middle “ and applying reason and others charge you and hide behind “I have no choice, I wouldn’t want to , but the policy requires 8hrs notice”.Being a loyal multi year OT enthusiast, I’m loosing my love for the rigidity of some