Equinox Berkeley

Great facilities and nice staff

I had a horrible experience at Equinox in Berkeley. I came to the facility on June 20th around 8pm. The front desk agent informed me that no one would be in to tour with me until tomorrow. He instructed me to come back to the facility tomorrow to tour. I followed his instructions and came back to the facility at noon today. The front desk agent asked me to take a seat, in order to get Alisa to tour with me. She came out of her office, and walked past me without even saying one word. She finally came back, and stated that she would give me a tour. The tour was extremely rushed. She did the most minimal work and any time that I asked a question, she seem annoyed.Since I am a traveling nurse, I only needed a membership for one month. She stated that the cost would be $310.00. I told her since I was new to the area, that I wanted to take a second to look at some other gyms before making my selection.I arrived back to Equinox to open an account about two hours later. I approached the front desk agent again, and asked to speak with Alisa. Before she could go find her, she came from around the corner, looked at me, and completely ignored me. I said hi to her, and she completely ignored me, and continued working on the electronic in front of her. The front desk agent noticed that she ignored me, and tried to get her attention and tell her that I was trying to get her attention. He stated, “she said she was looking for you”. She continued to look down at whatever she was doing, and said, “yeah, I have a tour” continuing to completely ignore my existence in front of her.  I asked the front agent if I could  speak with a manager. Alisa popped up from what she was doing, as if that was the only thing she heard, and took off smirking and said, I’ll go get her”. She came back to the front, didn’t look my way, and proceeded to help the people that had just walked in, ignoring me once again.The treatment was very discriminatory and unfortunate. At a facility that would charge me $300+ for one month, it is a shame that they can not even have representative that uphold the five star quality that they broadcast. Then, Alisa quoted me $310.00, but the manager quoted me a completely higher price. It is really disappointing that Equinox would allow this type of discriminatory behavior.

Best gym I’ve ever been to. Alyssa did an awesome job at enrolling me into my membership. A good buddy of mine used to work for a different Equinox location & has nothing but incredible things to say - so it was a no brainer for me

Showers sometimes don't have hot water.

i purchased a 12 week personal trainer pack with equinox, and i see my trainer Rachel 3 times a week. i LOVE her! she is amazing for anyone who wants to grow their glutes, get stronger overall, and usually struggles with form. my first couple of weeks I was wobbly and had no stamina, but she was so patient with me and gave me amazing pep talks that kept me going. her instructions on getting into perfect form are so easy to understand and remember, and you feel yourself targeting the exact muscles you should be, which has always been the hardest part for me. and you WILL isolate those glutes - i have yet to see a video/tiktok/article about the best glute workouts and see a workout rachel hasn’t incorporated into my routine. (we of course target all sorts of other muscles but we all know glutes is most important) my main goal in getting a personal trainer was to have someone to keep me accountable, show me how to stay in perfect form, push me to go further, and help quell my anxiety about going to the gym and Rachel did all that. cannot recommend this particular equinox enough, mainly because of Rachel!

Thank you for taking the time to leave us a 5-star review, Dean! We're thrilled to hear that you had a positive experience with us, and we appreciate your support. Your feedback motivates us to continue delivering exceptional services to our members, and we look forward to providing you with the same level of quality service in the future.

I've had nothing but positive experiences at this well-appointed club. The staff, equipment, classes, facilities / amenities, and parking – everything is top-tier. The energy is good with diverse and down-to-earth people. I really appreciate that people here, including staff, are authentic and low-key. Shout out to my highly knowledgable, effective, and fun personal trainer Gal Paz. Grateful to this place and everyone that makes it somewhere I want to be 3-4 times per week.

Amazing Gym. But there's been sometimes that it was really crowded. I wish their membership was for all the equinox gyms. The amount I paid monthly I really wanted to have access in SF and NY. Overall I still love it very clean and amazing workers.

Something stinks here and it’s not normal gym smell.Also the showers only have freezing water sometimes.

I really WANT to love this gym, but they close so early that the after-work rush makes the place really crowded and unpleasant. For the cost of the membership, I'm a little shocked that they aren't open until 10 or 11.