Equinox Berkeley

There are so many things wrong with this place it is impossible to justify the cost. The customer service is a joke people are so unhelpful it’s infuriating. When we signed up there no one mentioned it was a one year contract which of course was a problem since I had planned to move. Also all the credit they offered at sign up only came after I asked about it and emailed the manager. The place is clean but it is very small and gets crowded fast. The hours are awful and I wondered sometimes if they are there to serve me or if I was just paying them all that money for the privilege to be a part of their elite club. From every point of view this place was a bad experience aside from the cleanliness of the facilities.

It is very unprofessional to Lie to a potential clients when they ask about a free trial within your gym . Sheryl , indicated before our meeting they will allow a free work out after a tour . Unbeknownst to me she lied and wasted my time . This is NOT a positive experience to even make me want to recommend this gym !The front desk personal was rude and viewed me differently) I assume due to my ethic features ) ?? Bluntly asked me " can I help you , with a grunting unpleasant stare . I should have seen that as the first red flag , but proceeding any way .

Just joined. The gym is nice but the bay club is much better. No pool. Small lounge with no hot tub. Not too crowded but east bay doesn’t have many option. I can access all the gyms in the us so it’s worth it.

Dirty showers and toilets. Their customer service is terrible. Not worth the money. Steam room is always broken and they are always trying to sell you something while you are trying to work out. Trying to cancel my membership was traumatic with mistreatment.

Friendly staff, clean spaces, lots of classes and equipment make this a complete place to workout for people of any interest out fitness.The San Francisco location is a lot cleaner though with more staff constantly wiping down the equipment. Also, the men's bathrooms sometimes has minor issues, but I'm nitpicking at this point.I've been a member at equinox several years now and definitely recommend it.

Gym was clean and well stocked, but spin class room doesn't have any ventilation or fans (that instructors use, at least) so people with health issues may have great risk taking classes. My biggest complaint, however, is that upon moving across the country, I called three times to cancel my membership. Each time an employee told me that they would put it in my file and that a manager would email me to cancel. Nothing ever happened. It's been about a month now and I'm at my wits end to avoid getting charged $170 a month when I don't live there anymore. I've heard at least 3 other members who quit had the same problem —they tried to quit and Equinox kept charging them month after month. This place definitely steals your money. Be very careful before signing a membership offer as it seems to be a lifetime commitment, with charges that increase yearly.

Generally happy with the gym (equipment, classes, etc.) but surprised and disappointed that the showers and toilets in the women’s locker room are not cleaner. I think the gym could really benefit from additional locker room help to ensure the toilets are clean, stocked with toilet paper and the showers are cleaned of hair and other debris more regularly. I tend to come to the gym following the early morning rush (i.e., between 9 and noon) and have been frequently disappointed by the level of cleanliness in the women’s showers and toilets. Not the quality I expect from Equinox and its prices. I have hesitated to recommend the gym to others looking to join a gym due to these locker room cleanliness issues but think these issues could be easily addressed with additional employees in the locker room if the management is committed to providing the highest quality space to its members.

Pretty decent gym but on the expensive side.

Yuck... Rude and pretentious. Happy to pay its high prices for top-tier equipment and a high quality space. But not for the attitude.