Life Time

The only reason why I'm giving this facility one star is because it's open 24 hours. Other than that, I wouldn't ever step foot into this facility again. The staff are all nice and chummy when you first come in interested. Showing you around, spending nearly an hour talking about your options and what they all offer, and kicking back in their office. I'm already busy as it is and I was hesitant at first to join. I was told I could cancel within 14 days and get a full refund so I figured okay, let's try to fit this into our lives.The first week I couldn't get in because of only having one vehicle and my kids were sick. Finally, I was able to get them in for a 30 minute swimming lesson. The pool wasn't warm enough for them and came out shivering and with purple lips. The "family changing room" is a bathroom. Toilet. Sink. Diaper changing station. One small bench. Since I had an opposite sex child with me, we had to go through the "front" door to get to the pool. For a facility who says they're family oriented, you'd think they'd have a better family room set up.After the swimming lesson I determined it wasn't feasible to add the gym to our lives so I emailed the person who gave us the tour. No reply back. No, "I'm sorry this didn't work out for you but thank you for giving us a try." This set me off so I called Lifetime to ask how to cancel my membership within my 14 days. I was on hold for 10 minutes for an assistant manager who never came to the phone. I hung up, wrote a letter, and after running errands stopped in around 8:30pm to speak to an assistant manager. When he walked up to the desk, he didn't even greet me. I explained to him what I wanted and why I couldn't keep my membership. It seemed like he was distracted the entire time I was talking to him. Even stopping me to chit chat with someone who was waiting to talk to him about adding two people to their membership. He barely looked at me and barely listened. He just listed why I couldn't keep my membership and said someone would call me if they needed anything else. No "have a good night". No "thanks for giving us a shot." No nothing. The worse customer service I've ever experienced.

The aftermath:I thought it only fair to post this follow-up . Swimming-wise, on a typical day, things are okay, but not great. My early review was posted as a result of one event but, if your only experience was that one event, then you might be as displeased as well.On a general day, you'll find: 1) aqua-joggers tying up lanes, 2) people insistent on swimming alone, 3) people engaging in varying degrees of passive-aggressive behaviors, on both sides, 4) people wanting to share lanes that are too hesitant to ask and then seemingly expect you to offer them a golden invitation without knowing their swimming competency.Of note, it does seem like your account gets flagged post-negative review. Staff's eyes bulge when you hand them your card and a variety of clumsy, catty, behaviors ensue. It does seem to subside with time but, as all I care about it swimming, it's of little consequence.Lifetime's pool policy does seem setup to provide opportunities for poor customer experiences. The pool is unsupervised, which leaves guests left to contend with interpersonal difficulties. They now have a swim etiquette board poorly/timidly displayed, but it assumes that people can/will read it and care enough to follow the rules. A large sign, right by the pool, stating something to the effect of: "Lanes are not private, expect to share," would seemingly address some of the issues across many similar Lifetime pools.A general observation about this Lifetime is that it seems employees, mainly the support people, are unhappy. It's not uncommon to hear them complaining about work circumstances. It's not uncommon to see the dirty towel bin full and the shelves poorly stocked with towels during peak times. Instead of punishing the employees for complaining, it may warrant listening/addressing the practical concerns as it'd likely create a better experience for the guests and a better work environment for the employees.

I LOVE THIS CLUB!Yes, its busy but the energy is so uplifting. The front desk and cleaning staff are great! Everyone seems so friendly and willing to help. If you are looking for a home away from home and want to participate in something more than just a treadmill work out in a creepy empty grey room with equipment... Life Time is the place for you. No riffraff to speak of and staff is in the building 24/7.The staff is always here for me and know my name! Thank you Life Time I am loosing weight and so happy!

I love this club. The staff is cheerful, helpful and able to answer any questions I have. The locker rooms are kept up nicely and are always clean. I signed my daughter up for swim classes and Ms Yen was great, she went out of her way numerous times to make my daughter's experience special and educational. Great club for the whole family!

Life Time Fitness is one of the worst businesses I've come across in my life. When you go in to join, everyone is super nice and life seems easy and great as you're now, supposedly headed to a healthy way of living. They'll answer every question you have, and the solutions to everything you may come across in the future seems very easy. But once you get your membership, it's a money sucker.Because I am very busy, and could only go in 3-4 times a month (and it is 5 miles away from home), I decided to cancel the membership and have my own set of equipment at home. But contrary to what they promised me when I first joined cancelling their membership is a hassle in every way possible:* they won't help you with cancellation over the phone, even if they initially tell you that you can call anytime to cancel* if you go in to cancel, they will try to sell you more of there business, and promise you that the new deal is going to be so much better for you* the lady asked me how do i exercise at home with my own equipment, and she said i was doing it wrong. But the list of exercises I showed her was what one of the trainers had given me in one of our personal training sessions.* they try to make you keep the membership "on hold" for $10/month even if you don't use it.* I was told very clearly that I could use my LT bucks till the end of my membership month (because I was already charged for one extra month in advance), but I couldn't use it once I got home. But she had showed me all these different things I could purchase online with my remaining LT bucks. And now the staffs are very rude when I call them to ask what is going on. They just say, that the moment I cancel my membership, my LT bucks expire.I'm glad I resisted her "offers" and cancelled the membership before they have started charging cancellation fees (I'm sure they'll get there some day).

It's very annoying the process we have to go through to cancel. You can send a certified letter to them with you acct # saying you want to cancel. Apparently email is no good because we do not live in a new world of technology. They tell you it's for your protection. Really or is it because you want one more months pay? I didn't know we had to be protected from people wanting to cancel our memberships to save money lol. The gym is so over priced and offers little compared to what I have seen at other gyms that even charge less! If you need to send a letter to the Eagan Gym the addy is....1565 Thomas Center DriveEagan, Mn 55122

Gym is way oversold in my mind, the free weight room is especially crowded. To make the problem worse, 2/3 of the strength-training section is full of machines that hardly get used while the benches and power racks are frequently full. What free weights they do have are jammed into such a tiny space that most of it feels cramped. Try setting up your bench without having to contort your body every which way just to access the plates and load the barbell.If all you need is cardio then you should have no problem because they have a million treadmills, bikes and whatever else. Problem is you can buy a nice machine of your own if you just save the money you'd be blowing on a membership over the course of a year.Another complaint would be the trainers. Not all of them, but some of them simply don't seem to respect other customers they aren't working with. I've had multiple experiences where a trainer would cycle their client between 2-3 different pieces of equipment claiming all of them for their self. This winds up leaving whatever equipment they're not using between the different circuits unavailable AND unused for long stretches of time, but don't you dare try to work in.Last major complaint is the guest policy. I don't expect to be able to bring a guest as much as I want or anything, but it's a joke. I can't remember how many 'guest passes' you get or how frequently, but it's miniscule. When you do bring a guest, that person will have to fill out a full-page form full of details, then wait for one of the Lifetime salesmen to come out and try to peddle a membership on your guest. All because you wanted to workout with a friend. I did this once and felt like an accomplice to a crime.Finally, the cancellation policy is a joke. You have to do it in person just so that they can get one more chance at keeping you on. Then it takes 'one billing cycle to process'. Oh really? Is it really that difficult or do you just want one more month's pay?The only real positives here would be the hot tubs, the dry sauna and the steam room. Also, some of the staff IS kind and helpful despite the bad eggs I mentioned above. But to me that's just not enough to justify the cost.

I have no complaints about the facility, but the advisers over this branch does not meet the standards of good customer service. They will be nicest people on earth when you go there to join, but will act as devils when you want to cancel membership. They are experts in making our life hard if at all you face a situation of cancelling membership. When I moved out of Minnesota, They told me to keep the membership for a month more and cancel later by calling them. By that way if I decided to come back to Minnesota with in a month, I wouldn't have to rejoin the club and pay joining fee. Even thought I wanted to cancel my membership before I leave, they convinced me to keep membership for few months more by paying $11 a month until I decided not to move back to MLPS by saying , " Don't worry, its very easy to cancel" Just give us a call, we will take care".When I actually called back after couple of months to cancel membership, an adviser named Ryan or Brian (Don't remember his name properly) just wanted to make my life harder. He wanted me to come to Eagan office to cancel the membership. He was very rude. At one point of time he was even kinda shouting at me. People like Ryan, who doesn't know how to talk to customers must find some other job.

I've been a member for twenty years. I was fortunate to sign up when membership was cheap. I am so pleased with the club. The group fitness classes are wonderful. I've taken them all. Whatever fits into my schedule is the class I take. Instructors for the most part are excellent. I belong to another club out of state and it doesn't begin to compare to the levels of service we get through Lifetime. If you live close to the Eagan facility, I would not hesitate to join.

Rude employees, crappy equipment, and lazy as heck account managers. I signed up for a membership and the guy who sold me it said I could cancel within 14 days of signing up and get every cent back. After 7 days I decided 55 bucks a month for this crap hole of a gym is not worth it, so I canceled my membership. I was told the money ($151.00) would be back in my account in 3-4 business days. A week and a half passed and I still didn't see my money. I called, and of course it took a half hour to get to someone who could sort this out. My paperwork never went through and I my account was still active! They apologized and said it was an honest mistake and that it definitely should be in my account by the end of the week. And of course it wasn't. I had to call again and it seemed like no one gave a crap to help me. I finally got someone who told me what was up. So now it's been over a month since I quit and I just got the money back but I didn't get the full refund. I'm waiting for a call back right now as I type this.