Planet Fitness

Today I went in to the Woodridge location to try to move my membership over to this location, in trying to explain why I couldn’t transfer online the store manager Andrea was very rude to me, wouldn’t let me complete a sentence, just totally disregarded me. I tried explaining to her that another location canceled my membership to bring me over to there location in Hickory Hills and that they waived the annual fees because they could see I just paid the annual fee last month, but going to Hickory Hills was inconvenient and out my way, that I needed Woodridge location instead. Andrea told my that they don’t have the ability to waive fees, even though I saw it done at Hickory, i explained to her that I’d been a member over a year and that I just paid my annual, that she could see this in my PF acct, she then stated she can’t look into my PF acct, as I tried explaining to her that the employee there had just looked me up by phone number, she then turned to him and was rude to him, telling him to erase the screen! As she continued to cut me off, I kept saying to her can u let me finish my statement, and she refused. I asked for the corporate #, because how is this lady a manager when she care’s nothing about customer service. She told me to wait the 90 days at Hickory or upgrade plain and simple! So forget I’ve been with PF over a year, and it’s not my fault my membership was canceled instead of transfered, Just sad

If I could give this plant no stars then I would. Some of the staff be talking about the guest, always on their phone or act like someone is bothering them. Now some of the staff are nice and helpful. I been coming to this gym for month but today will be my last day. I will never support Planet fitness due to this gym. You’re better off going to La fitness or another gym because this location is shady and rude.

Very clean.

In Woodbridge planet fitness1 manager mekaila has ego issue.2 she is very fast to resolve the problem without ACTUALLY understand the problem3 she is very negative but in her imagination she think she is very smart.4 I have big time disappointed WAY SHE TREAT ME5 people has to grow up first then they deserve to get any responsibility.

This facility is the most terrible facility as ever they are stealing money changing the race that they're charging every other time they charge my account the manager is garbage she does not respond. Corporate is garbage as well because they don't reach out they send the manager letter she doesn't reach out there's no follow-through I'm having my lawyers involved and there's been other several different complaints and we're all putting our money together ensuing Planet Fitness.I had to address review because when I went into the facility I thought I was going to need it with the food manager he doesn't understand anything she was terrible terrible she's terrible I was met with Jason and Jason is phenomenal Jason understood what I was saying she saw the reoccurring problems then understand as well and advised me what was the next best step doesn't mean the lawsuit is going to stop I'm still potentially with the rest of the people but I respect Jason he should be the newest manager

Out of 4 different planet Fitness gyms, this gym is my preferred locationHere are the pros and cons:PROS- Great staff. Andrea, Bill, Jason and Max are always super nice- Lay down hydro massaging tables beats a reclining chair any given day- Clean environment- Huge ceiling fans- Fitness instructor (Patrice)- They are open 24/7- Did I mention they have a great staff? It's true. They are great.CONS- They don't have the cage (for stretching)- They don't have the total body experience (aka whole body vibrator)- They don't offer combination lockers- They don't have hair dryers in the women's locker room :(

Terrible and with so few machines you can't use any because 4 people will already be waiting for you to use it 😡😡 …

Super clean. Employees are helpful and friendly. Enjoy going to workout!!!

The gym is nice and everything and the equipment works well but i do not like the manager “Andrea” she spoke to me very rudely over asking a simple question she does not represent that gym the way it’s supposed to be ran and makes me feel uncomfortable. i always come in between 10:30-12pm and it’s always a young man there that causes me no problems. i will be transferring gyms very soon

Came here from Esporta. It's night and day! This place is so clean! The staff is super nice and attentive, so glad to be back here! I wish they had a rowing machine, but I'm not going to ding them because of it.