New York Sports Club, located at 1 Bulfinch Pl, Boston, MA, offers a mixed bag of experiences according to its patrons. The gym is praised for its friendly staff, ample space, and a variety of equipment that support a diverse range of workout routines. Many members appreciate the clean environment and convenient downtown location, which is especially beneficial for those working nearby. However, significant complaints about outdated, poorly maintained equipment and the condition of the facilities cannot be ignored. Issues with customer service and billing have also left a negative impression on many members.

While some patrons report positive experiences with personal trainers and classes, chronic problems like broken lockers, insufficient cleanliness, and restrictive cancellation policies undermine the gym's potential. Members looking for a reliable and well-managed fitness environment might find themselves disheartened by these persistent issues.

Pros:

  • Friendly and helpful staff
  • Convenient downtown location
  • Ample space for varied workout routines
  • Clean environment
  • Variety of classes and personal training services
  • Decent weekend hours
  • InBody scans and dietician services offered
  • Supportive for stroke recovery
  • Great atmosphere
  • Accessible even during peak hours

Cons:

  • Outdated and poorly maintained equipment
  • Unclean locker rooms and showers
  • Restrictive and unclear cancellation policies

Location / Contact

Rating Stats

3.4

out of 5.0

27 reviews
5.0
4 reviews
4.0
4 reviews
3.0
4 reviews
2.0
21 reviews
1.0

Reviews (60)

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Pretty mediocre compared to other BSC locations. The layout is a labyrinth and often crowded, even during off hours. There are never towels it seems. The men's sauna is spacious but not as hot as other locations. The equipment is perfectly fine, though there are newer machine at other locations (such as DTX). Really the only reason I come is because they have later weekend hours than other branches.

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I joined this gym three months ago. During this time, I have been trying to persuade my colleagues and friends to workout with me, two of them came to see and felt too crowded here and didn't want to join, only one friend came with me about three times, and she paid $15 for each visit. Yesterday my girlfriend went with me and wanted to see how I workout, a woman came to warm me that if I kept bringing new people in and showing them my workout routine, she would cancel my membership. I got shocked. Did I do anything wrong??? I just tried to persuade my friends to work out here. I feel sorry for the woman who claimed I bring people and train them here. I have a very decent job which is 1 minutes walk from the gym, and I don't need to make my living by training my friends here. I feel very disappointed! I used to go Gymit, which was half price of here, and able to bring a free guest EVERY Friday and Saturday. If not because of the location close to my workplace, I would never workout here again.

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Under new management but same old games being played by this gym. I was told that if I cancel before the 15th of the month, I would not be charged any yearly maintenance fee. I cancelled on the 14th of the month and the manager tells me that I was supposed to cancel on the 1st of the month and not the 15th. I ask them to make an exception and refund my $70 since I was told to cancel by a certain date and followed those instructions, and was denied my refund of that maintenance fee. This gym will never change its ways, always some sly games going on with them. Pick a different gym to avoid the headache of the management and horrible music being played.

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The gym is okay. Not a ton of equipment and very hot inside they have a lot of AC problems in the summer.I would not recommend this gym because on cancelling my membership in person I was charge for many months after and was constantly pushed off and never was reached back out to. They were unwilling to provide any refunds or assistance.

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There is plenty of equipment and space; I appreciate never having to wait. The areas are clean and the staff is very friendly. It is also nice that additional services such as dietician, personal training and inBody scans are offered. I am looking forward to trying some of the classes as well.

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Their salespeople will say whatever it takes to get you to join - don't believe them. I was specifically told there were no hidden fees like annual or cancellation fees and guess what... yup, the fees are there. Fool me once, shame on you... I won't be giving BSC a second chance and I'd recommend anyone reading this to look elsewhere.

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I’ve been a member since 2015 and BSC has always had the top gyms in the area. I’ve been a member in Wakefield, Boston and Woburn. Definitely recommend!

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This has been my favorite BSC for a while, and the only one I have gone to during the COVID-19 pandemic.It's made up of several different areas on three levels. Some may find it cramped, but I find it cuts down on noise and offers a nice variety of atmosphere and equipment.I've never noticed any major issues with cleanliness or maintenance, aside from the odd broken machine or locker door that all gyms have. I particularly like the turf area and the "secret" upstairs room which is always quieter than the rest of the gym.

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Charged me during the pandemic and wouldn't let me cancel my account. Ended up with a 250 dollar bill because I had to cancel my card and they kept adding to my balance because "I DiDnT caNCeL uSiNg A ProPeR mEthOd" despite the fact they literally would only let you cancel in person and the gym was closed. There's a reason the Attorney General is suing this chain

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From the moment I walked into BCS, Paul was incredibly welcoming and took great care of me. He made the gym experience welcoming and inviting. I highly recommend BCS - thanks Paul!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 60 reviews.

The address is: 1 Bulfinch Pl, Boston, MA 02114, United States .

The contact number is +1 617-624-9600

This service is listed under Gym .

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