New York Sports Club, located at 1 Bulfinch Pl, Boston, MA, offers a mixed bag of experiences according to its patrons. The gym is praised for its friendly staff, ample space, and a variety of equipment that support a diverse range of workout routines. Many members appreciate the clean environment and convenient downtown location, which is especially beneficial for those working nearby. However, significant complaints about outdated, poorly maintained equipment and the condition of the facilities cannot be ignored. Issues with customer service and billing have also left a negative impression on many members.
While some patrons report positive experiences with personal trainers and classes, chronic problems like broken lockers, insufficient cleanliness, and restrictive cancellation policies undermine the gym's potential. Members looking for a reliable and well-managed fitness environment might find themselves disheartened by these persistent issues.
Pros:
- Friendly and helpful staff
- Convenient downtown location
- Ample space for varied workout routines
- Clean environment
- Variety of classes and personal training services
- Decent weekend hours
- InBody scans and dietician services offered
- Supportive for stroke recovery
- Great atmosphere
- Accessible even during peak hours
Cons:
- Outdated and poorly maintained equipment
- Unclean locker rooms and showers
- Restrictive and unclear cancellation policies
Location / Contact
- Address: 1 Bulfinch Pl, Boston, MA 02114, United States
- Phone:+1 617-624-9600
- Website:newyorksportsclubs.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.4-star.
This business has 60 reviews.
The address is: 1 Bulfinch Pl, Boston, MA 02114, United States .
The contact number is +1 617-624-9600
This service is listed under Gym .
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Dwayne Miller
6 years ago
Great Staff. Clean Gym. Great Rates & location. I would recommend this club to anyone.
Charles Tregenza
6 years ago
Great location! Great staff! Highly recommend this club if looking for a clean, spacious gym with state of the art equipment!
Christopher Woolston
6 years ago
Limited equipment, dirty locker rooms, broken machines, and not enough free weights. The Downtown Crossing BSC is a much better option.
Marlaina Rohmann
6 years ago
Terrible for $50 a month... more than half of the cardio equipment is broken at all times, NO ONE cleans the machines after they use them. I got charged randomly multiple times. This place is definitely not worth the money you pay for it... go ANYWHERE else!!!!
Richard Jeffery
6 years ago
Buyer beware! They will NOT let you cancel. I went in on three different occasions to cancel because I was moving. Each time I was told I needed to speak with a manager, who was not there. The receptionist could not tell me when the manager would be in. Every time I called the manager I was told I needed to cancel in person, to which the chasing the tail would continue.
Derrick Trotman
6 years ago
This is a great location in the center of Boston because it's close to my other jobs and I'm able to get in without having to wait for machines. Very cleanly Place very friendly staff! If you're looking for a new gym I highly recommend this place.
Donna Foscaldo
6 years ago
Bryan, one of the manager trainers, has been so great in supporting me through my stroke recovery. He is patient, kind, and thoughtful in his approach to working with me. He has been honest in things that will work and things that wont’t- as if I’m his family and wants the best for me. In just three months of meeting weekly, I feel that I’ve gotten some strength back and I’m feeling more like myself. Anyone would be lucky to work with Bryan.
Rachel Fuller DeAmato
6 years ago
This gym is the best! So happy with my membership. It’s so clean and the staff is amazing. If you’re in the area and looking for a great place to workout this is it! Ms. Baxter and the rest of her team are great! They were able to assist me with any questions or concerns I had. It has been a great experience!
Olivia Vik-Sheehy
6 years ago
This location is a great for those who work downtown. I have done the kettlebell flow class with Mike , the Burn class with Bron, and total body conditioning with George. These classes were really great and helped me get fit and toned! The gym itself has so many various machines and so much space.
laura hoberg
6 years ago
New to the gym life, so I tried out BSC government center. The atmosphere was great and the staff super friendly and helpful. Not to mention... IT DIDNT SMELL LIKE YOUR TYPICAL GROSS GYM. Super excited to get into the fitness world and glad I chose BSC. I would highly recommend to anyone looking for a gym or looking to switch gyms.