Planet Fitness

I am sorry to say that the customer service has much need for improvement most of the time.My opinion is based on my interactions with the MILLENNIAL age staff members. As a client/member...standing at the counter waiting for a staff member to decide to speak to you FIRST is totally unacceptable and not professional. I always have to get their attention and tell them what I need. I do not remember ever having a millennial say Hi how can I help you, what can I do for you???? They are busy on their phones or talking to each other and waiting for the other staff member to do the work of talking to me and not them. Very rude actually

The locker room set up isn’t the best. Only one mirror that’s not in bathroom area away from all your stuff. Limited seating in locker room. Benches are wall units that sit below the lockers so a couple times a week your right on top of someone. I’m used to Xport fitness and the locker rooms are huge with center benches to get out of the way. For some reason they go back in forth between cloth towels and paper towels to clean the machines. Cloth are much more conveniently place as they are at the machine. Severely overcrowded during the first couple months as the resolution people take over. Also certain machines for abs they only have 1 of. The weights area gets overcrowded almost every day. The 30 minute workout area isn’t explained well enough on the tiny sign they have so people just camp out on machines.The staff is super nice, always seems clean, lots of diverse machines. Upper area for eliptical and treadmill gives a little more privacy and is more relaxing for the workout. Generally good parking. Offers tanning beds, red light machine, and hydro massage beds.In general it’s a great gym...it gets so much better when the NY resolution people leave and you can bust out an awesome workout in an hour and almost immediately hit a hydro bed or tan. I’d recommend it March-December. January and February like most gyms are obnoxious.

I originally signed up at this location almost a year ago. Upon signing up I was never showed around the gym, showed how to use the equipment, or explained how the tanning works etc. When I had decided to tan I stood at the counter waiting as the staff member was having a conversation with a guest and I did not want to interrupt. It wasn’t until the guest had asked if I needed something that the employee finally felt the need to see what I needed. After that I transferred my membership to a planet fitness else where. I haven’t been to this location in months, but was in the area and figured I would stop by. Yet again another staff member, in conversation with a guest completely ignored me, seeing as though I was confused and didn’t want to interrupt. I left and I will not be back. Very sad being that this is a very nice gym, in a great area, close to school and work as for the staff members 👎🏻

Petty good gym. It can get busy in the evenings when people get off work. Locker rooms and bathrooms are clean. Staff always smiles and greets people walking in and out. Lots of equipment and machines to use along with free weights. It is centrally located and easy to find with lots of space to park outside.

I disagree with all the negative reviews. The employees always great me with a smile and I always get into a tanning bed as soon as I need! Yes if you go during 5-8pm it is going to be busy!!!! So go during a slow time if you want the gym to yourself. I love going to the Wadsworth location!!

I never thought I would give a Planet Fitness 5 stars, but this is by far the best location I have been to. First, Planet Fitness focuses on affordability and convenience so I'm not comparing it to a premium gym, but this location is a great value. The Wadsworth location is a little on the smaller side but still has a great selection of equipment compared to other locations. The facilities are always clean and everything is well maintained, and the staff are professional and friendly. The clientele is diverse and overall very respectful and courteous. Finally, this location does a great job of following the Planet Fitness creed of acceptance and non-judgement towards all, without swinging too far the other way. Many locations I have been to, seem to actively judge and push away anyone who is muscular, wants to lift hard, or dares to wear a cut-off. Wadsworth does a great job extending the judgement free zone to everyone, and I have really enjoyed my workouts there.

I love the staff here. All employees t the desk are very friendly. I don't know the name of the guy but he is tall, a middle-aged man, he is so kind and helpful..everybody is..they answer your questions, make sure you get your queries away and they are happy to assist you. They give u options and help u make a decision Love them! I just wish the faucets in the ladies bathroom were a little better. Also, they should put paper towels in the bathroom- above the trash can.

Facility is great. staff is rude, terrible 1st impression. Hopefully this improves over time

Really nice atmosphere, very nice people that you are working out next to.

Went for the first time yesterday to check in/transfer. Instead of customer service I got met by "go online and do it." I'm glad the option exists to go online and do it, Not very happy about being to to do it when I'm there in person.