Aqua-Tots Swim Schools Cary

Avoid this place at all cost. They have got enrolled too many kids but their infrastructure doesn’t support this. My biggest complain is their billing system. I had enrolled my kid for twice a week as they said that is more beneficial than once a week. But after seeing no progress I requested them to change frequency from twice a week to once a week. And I have them a notice in March well in advance for April. They charged me for April for both twice a week $218 and once a week $114. Upon asking why they charged $218 they agreed on text that it was their error but they will not refund. They can only give account credit which can be used later. I am moving to a town where they don’t have facility in 30 mins driving radius. But still they will not refund even though it is their error. They are total scam. Stay away from them.

You won't get your money back it's a scam listen to the 1 star reviews

I just lost $200 and didn't even take any classes yet. I was sick and had to reschedule, asked if we can reschedule the classes in may thinking that I can use the $200 I gave them for other classes another month. Turns out They don't refund because "you can make these classes up at other times" and that's not how their buisness works". Ridiculous and listen to the other 1 star reviews. They just scammed me out of my hard earned money.

Never the same coach and classes cancelled without warning and without suitable replacement. Kids went here several months and learned nothing nor did they advance. When we brought up the fact that the kids weren’t learning due to having different coaches telling them different things the staff just gaslighted us by saying it wasn’t true only to turn around months later to tell us the kids’ classes were permanently cancelled. They sure as heck collected money during those months though. They also never reimbursed us for the makeup classes. They tell customers different things. Some customers can cash in their makeup classes and others can’t. Not fair across the board with their policies. Bathrooms never have toilet paper.

This swim school is just good for canceling lessons frequently. Kids are losing continuity with this.Rescheduling is another pain. They either won’t pick up the call or left with no options online to do the same.

@Aqua-Tots Swim Schools CaryI'm not sure how to PM using google reviews. Please call my cellphone on your file with last name Chonkar.---- Original Post ----A. They sold Christmas in July for a month free for an advance payment for 5 months... nice way to lure folks... then they were closed for 2 consecutive weeksAlso been closed on several other occasions and they give class credit for missed lessons like peanuts because to reclaim the credit you need to be actively enrolled.They never reach out proactively to parents who have several credits, in my case I have over 14 or so credits with no use as they never have slots for make up sessions and when you challenge them. They make comments and profile parents in their app based on single interaction basically for asking how they are going to make up for missed sessions when they do not have slots for make ups. Some coaches are good, some not so, some front desk personnel don't know don't care how to keep their customers happy.Avoid this place period.

Very nice teachers and amazing place to learn swimming

Worst. Please do not join. Water is dirty. Its not good in USA. Europe it is fine. Think before you join.They wont give you the money back. You will loose money

Coaches keep rotating and they don’t properly communicate each other about your child’s progress. They don’t even look what is your child’s previous score before class starts. Even though your child dose well, they try to keep them at same level, as long as possible which really demotivate your child. For instant if your child fulfilled all requirements, ideally they should move to next level, instead next coach comes and they bring up with new points and make sure they stay in same level. It’s coaches responsibility to ensure child gets enough attention and properly coach missing skills and ensure kids move to higher level. Just giving different opinions in each time with out looking at previous data and internal communication issues between coaches will impact your child's confidence. I believe management will take care of these concerns seriously.

Great company. My kids love it!