Aqua-Tots Swim Schools Cary

The instructors were patient. Good view for parents to see and enjoy their kids swimming. Rates are high, can be considered in future to reduce or provide discounts. Referrals programs can be made with more offers. Great positive is my kid cries a lot , still never had the instructor complained on that and had been super patient with him. The scheduling classes are easy with you guys.

They keep cancelling classes at the drop of hat. I have lost count of make up lessons . Worst there is no availability to schedule them as well.the instructors keep changing and there are 4to 5 kids in a 30 min window.. effectively your child barely gets 5min attention and rest of the time they spent idling.They don’t allow to even use them towards routine classes so that you don’t pay the monthly feesNot recommended

Team not up to the mark and poor customer experience. Not much progress in span of 2 months for my son. They hardly give 25 to 26mins with shared time per slot and hardly your child gets time with group. For that less time of training and spending more time take him and get back home. Personally do not recommend.

It's hard to tell the difference by just watching the lessons but from swimming with my son for the first time this year, I can tell a huge improvement from last year when he couldn't swim at all, to now being able to! I was surprised how well he was doing. His coaches at Aqua-Tots did have been great and the staff is always nice and patient if I have questions. Thank you!

***Updated***My 22 month old twins loved this place on their initial visit. So we were excited parents after waiting five months to find a class to fit two kids in at one time.Aqua-tots website had not been working to enroll my children in additional classes so I called to pay and schedule them (since classes fill quickly). We're a military family and have two kids - two different associates informed me that we would receive the kid/sibling discount as well as the military discount. Sounds great - right? On top of that we would only be able to schedule our twins for two classes during the month of April. The employee on the phone said we'll prorate the month since you can only attend two classes. Almost two weeks go by and I get a call from that same employee. She informed me that she would have to reverse the prorate for the month of April and recharge me for two classes even though I wouldn't be able to attend. That her manager (I assume Tyler since she said he and the other two are female) has made her call to recharge me.A good manager would have course corrected the mistake their employee made and 1) not forced the employee to call the customer almost two weeks later to fix 2) not made the mistake of the employee the detriment of the customer 3) called the customer himself if this was such a monumental mistake.I spoke to Tyler. Direction was given to him from the owners. Ownership of poor management comes from the owners who forced their employees to try and ask a customer for 80 dollars two weeks later because it didn’t line their pockets. We will continue to go because ultimately it is not my children’s fault this happened but I still called Aqua Tots corporate office to inform them that their brand is being tarnished by greedy owners.

My 5 year old son loves learning to swim at Aqua Tots! We love our instructor and the other make up instructors we have had. My son is no longer nervous in the water. He can go under water to the bottom of the pool and pick up a “toy”. He’s floating in his back, standing on the edge and jumping in the pool and learning other techniques. I really like how we have an online profile. I can see my payments, what classes are coming up and set up any make up classes. I’m so glad we chose Aqua Tots for our son to learn how to swim!

Hi Saritha, thank you fo the awesome review!

Professional, good program, and reasonable for busy schedules (class offerings, makeups, …etc.)

We love the flexibility, the customer service of the staff and the dedication of the coaches.

This my first visit on this location. The environment is clean and staffs are super friendly. I recommend this place to anyone