Planet Fitness in Chesapeake offers a clean, well-equipped gym experience 24/7. The staff is friendly and welcoming, ensuring an enjoyable workout environment. The facility boasts numerous machines, spacious workout areas, and clean locker rooms. The Black Card membership stands out with access to hydro massage chairs, massage beds, and tanning services.
However, some members have mentioned recent issues with the operating hours, a warm atmosphere in the gym, and inconsistent assistance at the front desk. Overall, it provides value for money but has room for improvement in customer service and maintenance.
Pros:
- Clean and well-maintained facilities
- Friendly and helpful staff
- Open 24/7
- Wide variety of equipment
- Spacious workout areas
- Clean locker rooms with amenities
- Hydro massage chairs and massage beds
- Black Card membership perks
- Crowd meter on app
- Affordable membership options
Cons:
- Inconsistent assistance at the front desk
- Occasional equipment issues
- Warm atmosphere in the gym
Location / Contact
- Address: 1620 Sentinel Dr, Chesapeake, VA 23320, United States
- Phone:+1 757-330-5289
- Website:planetfitness.com
Rating Stats
Reviews (30)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 30 reviews.
The address is: 1620 Sentinel Dr, Chesapeake, VA 23320, United States .
The contact number is +1 757-330-5289
This service is listed under Gym .
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Christine Mills
7 months ago
Employees are friendly and helpful and gym/ restrooms and showers were clean. There is a crowd meter on app which I love.
theukrainianguy (VM)
7 months ago
Not bad, was clean, staff was nice, the onlyproblem I had was the massage chairs - they were limited to 5 and 7 minutes. Not the usual 10 minutes that you get at every other planetfitness. First they stop working 24 hours on the weekend, now this. Hope this doesn’t come to all locations as I specifically paid for Black Membership so I can use the chairs.
Marisol Vera
8 months ago
My father went and he explain to the front desk he lost his card they told him with no interest in helping he had to go on the app and scanning through app. He went on app and to register for he needed an agreement number that he never received. He asked front desk if they could help him get his agreement number and they did not help him just kept saying he needed to go on the app they were extremely rude!
Brandan Adams
8 months ago
Great location. I didn't realize it was open 24/7. I'll definitely be coming back.
Quinisa Brooks (Queen)
8 months ago
GREAT FACILITY!! CLEANLINESS IS EXCELLENT AND STAFF IS AMAZINGLY FRIENDLY AND VERY HELPFUL
Joe Webb
8 months ago
Staff was very friendly. Check in was very easy. Equipment was clean and functioning
Who is Rusty
8 months ago
guess we will have to wait 10yrs after Covid before it become 24/7 again. that was their whole shtick to begin with, being open 24hrs a day. I have 3kids and 2jobs and liked to go at 11pm or 1am while the kids sleep and I have a break at my job. kept waiting thinking they'll go back full time but the obviously have no plans to do that. canceling today
Tenisha
9 months ago
Beware of these scammers! All is fine until you try to cancel your membership. I cancelled in person and was told everything was taken care of for the next month. I go today and the cancellation has been mysteriously lost. I did not take the name of the person who didn’t cancel my membership properly so I have to pay an additional month. In hindsight, the verbal (vs written) confirmation from the worker did seem sketchy. So please note that you have to sign their cancellation form and retain it as proof so they don’t trick you until additional months of membership. I called Customer service and spoke to the management at the club as well. Buyer beware
Sagar Khupsare
9 months ago
The place is a great location for a work out. No scarcity or waiting for an equipment. The staff is awesome and very welcoming.
James Patterson
10 months ago
Always a great experience, plenty of equipment and perfect for those who just want to be healthy