Orangetheory Fitness

I love the motivation from the coaches and the variety of the workouts!

I really hate to leave reviews like this but I feel it is necessary. I joined this location back in December 2021. The process was smooth, the coaches were awesome and the sales associates at the front were so kind and helpful. Over the last few months, there has been significant turnover, both in coaches and staff. I have found that the messaging has become a bit inconsistent than when I first began. That’s ok-I get that with staff changing different people may enforce things differently, but at least inform your gym members. I have had a few encounters with one of front desk staff recently that just seem very dismissive, a little rude and not customer service oriented. I had been on the waitlist for a 10:30am class and waited 30 minutes before that class started to remove myself since there were still 3 people in front of me. I booked the 11:45 class instead. Usually I receive a question about late cancelling in the app, and a text saying I’m off the waitlist, but never received any of those. I received at $12 cancellation fee before my 11:45am class and figured I would talk to them about it when I got there an hour later. When I got there, I was told that I didn’t have a waitlist check near my name and that since I didn’t call them I still will be charged. I have always been told that even if I go to a later class, as long as I let them know at the front desk when I got there, the charge would be removed. The sales associate didn’t even give me time to explain the situation on my end (I think it was a glitch in their system/orange theory app). I understand it’s only a $12 fee but when you pay $189 a month, I at least want good costumer service and that has really gone downhill. Fortunately, I am moving out of state in a week and a half or I would be changing studios. The stars given are for the coaches and the encouragement they have given me over the year. So bummed my time at Orange Theory in Dallas had ended this way. Kudos to the OG people who signed me up and gave me bravery to restart my fitness journey (Eli, Jemma, and Bre)!

Hi Morgan,We are sorry to hear that you had a less than amazing experience at our studio. We would like to have a better understanding about your experience and try to make it right. Please contact our studio directly at your earliest convenience and we will do our best to resolve this with you. The best contact is [email protected].

Thank you Jacque!

Thank you for the review Adrian!

Thank you Magdolin!

This place is a waste of time. The manager Bree her customer service and communication skills is trash 🗑. Wouldn’t even recommend to workout here. …

OK let me just start by saying I love my Orangetheory location but this location is all about negativity, I walked out before the workout even started and would never come back or recommend it. So tr soy ora tryn Orange but at a byedi Adaf spot!

Very clean, staff seemed engaged and helpful. The workout wasn’t too hard to follow even though I was a first timer

Really invigorating and fun classes. Very clean fitness center with friendly staff.