Crunch Fitness - Taylor

Love working out here. Been going here for about 7 months now. Personal trainer Dan, has been so helpful. Working out with him makes things so much easier, he makes the gym anxiety go away, makes you feel very comfortable for sure. I would really recommend him!! He's amazing. The staff is very friendly too. They are always ready to help with anything you need. This is the best gym I've been to so far!

Decent gym, trying to cancel your membership is harder then getting a loan. You’ll get referred to other crunches to cancel and their “manager isn’t there”. Terrible customer service and membership services.

I had an unfortunate incident with a trainer on AUG 7th, 2023 whereas He interrupted me in the middle of my workout with my wife and demanded that we move to another area because he was starting a class. Normally the area where training is scheduled is roped off to let customers know in advance, but this wasn’t the case. I preceded to argue that the way he went about moving me wasn’t “customer friendly “ at all but he didn’t care. He was only concerned about getting his class started. I ask for a manager, he told me to get them and that I had to move. This was embarrassing to me and my wife as this was done in front of his class! I have never been treated like this before at any of the other locations I’ve been to. I left Planet Fitness to join this organization and this is how I’m treated? This is the ECORSE RD LOCATION IN TAYLOR MI. I want a formal apology from trainer as I have already requested from the Supervisor on duty at the time. I have yet to receive one! They have my number and information. Absolutely ridiculous!!!!

The general manager, Anthony was rude and unprofessional. He seemed extremely frustrated that there were issues with our logins. Another younger employee came over to assist. She solved the problem within minutes. We have been members here for years & pay for multiple memberships. There was definitely no need to be so rude over something so simple. Do better!

Great gym, horrible customer service. THEY WILL NOT LET YOU CANCEL YOUR MEMBERSHIP. Like many gyms in my life, cancelling a membership is always a difficult, but this is the first time I've had to call my bank to stop recurring payments which is associated with another charge. I have had numerous interactions with them and every time I get a different response - kept calling to try and reach manager, emailed manager, went through form online. Tried going through the website to remove my payment details. I'm at a lose with what to do but I refuse to continue to pay. My advice is to not give them your bank details as this makes it much harder to cancel.Overall, Crunch is a great gym and probably the best I've been to. Love the weightlifting area and adore the functional area that allows me to use sleds and battle ropes until I pass out. Gyms can be hit or miss with how well the weights are put away, but that's more on the other members in the specific area.

I've been going to crunch for about a month now. The facility is clean and well kept. The staff is friendly. I've been working with Summer for personal training once a week and I'm really enjoying that.My only real complaint, and I noticed it in another comment, is that occasionally, there is a lingering weed scent in the bathroom. I've noticed this once or twice. I don't think that's necessarily a mark against the company, just something to note.

I have been a member now for 2 months and working with Dan on my personal training. The gym is always clean and the staff super friendly and helpful. I felt comfortable the minute I walked through the door. Dan is not only an amazing and knowledgeable trainer, but he genuinely cares about my well-being and health. He communicates well, pushes me when I need it, and is super supportive. His passion for training shows through his caring for his clients which helps me push harder. I have never been stronger 💪 ☺️

The trainers here are top notch.They’re knowledgeable, friendly and encouraging. The gym is kept clean and the people who come here respect gym etiquette.

I am from out of town and had to ask questions about changing my info into my hometown after starting here while traveling for work. Met with a man who got snippy with me on the phone, provided no details or any help at all on the process, …

The gym is clean, equipment well maintained and staffed by friendly employees. Jason and Dan do a great job of managing to provide the best member experience possible!