Planet Fitness at Brettwood Village Shopping Center in Decatur, IL, offers a modern, clean, and friendly workout environment. Open 24/7 on weekdays, it caters to various schedules, and features an array of fitness equipment, including cardio machines, weights, and unique offerings like HydroMassage beds and tanning booths. Amenities such as locker rooms and showers are well-maintained, and the gym promotes a judgment-free atmosphere catering to all fitness levels.
However, several customer reviews noted some challenges, particularly with customer service and membership management. Issues such as crowdedness during peak hours and limited free weight options were also mentioned. Despite these, for the majority, Planet Fitness remains a popular and affordable option for achieving fitness goals.
Pros:
- Open 24/7 on weekdays.
- Clean and modern facilities.
- Friendly, attentive staff.
- Affordable membership options.
- Judgment-free environment.
- HydroMassage beds and tanning booths.
- Well-maintained locker rooms and showers.
- Convenient location for travelers.
- Variety of fitness equipment.
- Welcoming atmosphere for all fitness levels.
Cons:
- Crowded during peak hours.
- Limited free weight options.
- Membership cancellation issues.
Location / Contact
- Address: 3194 N Water St, Decatur, IL 62526, United States
- Phone:+1 217-670-4667
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 110 reviews.
The address is: 3194 N Water St, Decatur, IL 62526, United States .
The contact number is +1 217-670-4667
This service is listed under Gym .
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Kai Tetter
11 months ago
Great place to work out and the staff is always friendly!!
Brad Brewer
11 months ago
Very crowded, mens locker room is gross,showers are not kept clean. Staff is friendly.
Dana M
11 months ago
Super friendly staff and one of the cleanest Planet Fitness gyms I've ever been to.
Vinh Do
11 months ago
I feel like planet fitness doesn’t treat me equally as American maybe because I’m Asian.
Jessica Caneysi
11 months ago
Too many teenagers laughing and talking at the machine. They took all the machine without using it. Nobody dare to said anything to them. I stop going here for a while because it's like a daycare in there. I don't like new employees either. They're so rude. They didn't do their job like they supposed to do.
Zachary Day
11 months ago
I found the gym was clean and well staffed. Another great location for PF. When I’m working out of town there is almost always a PF nearby and that makes it very convenient to keep up with my fitness goals.
Stevie Crawford
1 year ago
I like it. It still has it's faults
Kayla Meck
1 year ago
The space is very clean and quiet. The staff is always accommodating. I like that they keep the temperature. Very cool inside.
Kayla Ascencio
1 year ago
I have a membership that I haven’t used not one time this month and I wanted to cancel it this kid Connor that is sitting at the time tells me I have to pay a 25$ fee to cancel I have never heard of this so I told him that he said el you’ll have to come back even my manager is here I said ok but you still need to cancel the acct he said I can’t you have to pay my renewal date is the 16th it isn’t even the 16th yet and I have to pay to cancel my membership ok whatever I work 3rd shift so it is hard for me to find the time to go in there so I ask for the supervisor email address he says he can’t give that out??? What?? Isn’t that what he has an email address for
Kelly Hale
1 year ago
Planet is always clean and staff is always there if needed