Colorado Athletic Club Union Station/16th Street

Great Gym and will continue to be a member, but don't expect any favors or sympathy if you need to change your membership around. Terrible customer service from their membership team.

Nice gym and location, but very over priced and terrible customer service. Tried cancelling membership with 24 days notice, but will be billed an additional month due to fine print on contract. Plenty of other gyms downtown that are just as nice and cheaper.EDIT: Turns out they DID NOT cancel my membership after all and have been billing me for the last 4 months without my knowledge and even have the nerve to add late fees on top of it all! The club and billing department are completely separate entities, which makes reconciling this issue nearly impossible (exactly what they want). The billing group (Wellbridge) has been incredibly hostile and unwilling to put in any effort to see the issue be resolved. They continue to demand that I pay for several months of membership/late fees I do not owe.To top this all off, I received emails from the marketing departing asking to "Earn back my membership", all while they claim I am still a member! They are intentionally trying to confuse customers into believing they cancelled their membership. This is a SCAM. Stay away!EDIT 2: Issue was finally resolved after weeks of back and forth and my accounts payable was fixed. Thank you Joe for working with me on this issue.

Found out the hard way this is the type of gym that makes it impossible to cancel, and will bill you out of the blue months later for a membership that you canceled. I cancelled my month to month membership over the phone, never set foot in the place again,...only to get a collections bill for a huge sum, MONTHS later during the week CO-VID 19 had shut down gyms (making it conveniently impossible for me to reach the gym directly to dispute this.) DOCUMENT EVERYTHING IN WRITING.

This place and the employees are fine. What is horrible is dealing with their management, finance team and any sense of customer service.I canceled my membership with them in person in September and also reminded them by phone/email when they asked for payments months later. It seems they lost my cancellation request and, although I never used the club after the day I cancelled, they then kept charging me, month after month.When I reminded them that I had cancelled and would not pay more than the last month, Ginger, Fred and the Wellbridge (the owners of CAC) team stubbornly refused to accept their company's mistake and offer a sensible resolution. They then sent the trumped up bill to collections, which I'm fighting and will easily win.The fact that they treat legitimate customers like this is appalling. It is horrendous customer service and shows complete lack of respect for clients. It's a waste of my time, but I'm willing to do it to ensure this doesn't happen to future potential clients (who will now hopefully go to a different gym). Read through all the other reviews detailing a similar story. It's pretty effed up.CAC/Wellbridge team - get it together.

This place is great! Super clean, hyper fit environment, awesome classes, and, best of all, phenomenal customer service. Madison, Joe, and Bruce in particular were super helpful. If you want to get a great workout, totally transform your body, and be part of a focused and fun fitness culture, then this is the place for you!

Terrible billing and customer service. As with other reviewers, I tried to cancel my membership and continued to be billed for months after. I sent email after email and was continually ignored. It's incredibly easy to sign up but horrible to cancel...such a scam. Stay away.

Do not ever forget anything in this club because if you do you will never see it again. I have been a member since the begenning, left three items there, some very nice, never to be seen again. I believe lost and found is basically a place where employees go shopping.

I have been a member at this gym for 2 years. The facility is nice (I don't care about weight training though). I do think it's ridiculous that you have to pay for parking when you are already paying high membership fees.I am writing this review specifically after a horrendous experience I had with the front desk staff today. Apparently the gym has gone under new management; big mistake. I brought a friend to try out the Zumba class (which is awesome, by the way, and really the only reason I stay a member here). In the past I had been allowed to bring a friend for a free trial (it's a 45 minute class for goodness sake). To me this is a great way to advertise the gym and obtain potential new memberships. Today, however, even with the support of the teacher of the class, they required us to pay $20 for a guest pass. $20 for a 45 minute class! I later found out that people can do a free day trial if they are "just checking out the gym." I was livid (still am really). I really feel like this new manager could have reviewed different options or at least not been so rude to me, my friend, and one of his employees. And just to be clear, I am not taking guest in every week; this was the second time doing this in 2 years.I would not recommend joining this gym if this is how the new management is going to treat their members.

Yes, it's not a huge gym, but it is always spotless. The locker rooms (steam and sauna) are stocked and clean, and the weight-room equipment is working and always organized / well maintained. Ive never had a problem getting in a good workout because it's too busy. Staff is always friendly as well. Not much more you can ask for.

I was a member her for a few months and I hurt my back while working out. I let them know at the front desk and they said they would put my account on hold until I was ready to return. A few months later I received calls from a collections company stating I owe over $400. This is a month to month membership that was supposed to be on hold. I called the gym several times and even spoke to their finance department but they were unwilling to work with me.I work for a large company at union station and I am letting everyone know this story so they don’t join this gym! I’m also going to post this story on bulletin boards throughout the union station area. When you have clear records that a customer has not been in for several months why would you want to take their money still? This is the absolute worst customer experience I’ve ever had.The employees at the gym were very friendly and facilities were adequate and clean. I’m really disappointed that you are willing to lose a customer that would be there for years to come over your own mistake!