Genesis Health Clubs - Hickman Road

Tremendous value. I can also reserve a court to play pickleball or tennis. The gym is good and occasionally I play some basketball too. My wife and daughter, like the women’s only workout room.

I’ve been training with Dakota Vaughn and the entire experience has been fantastic! His knowledge of the field and commitment to his clients have helped me stay focused on my progress both in and outside of the gym. He’s made it easy for me to develop healthier lifestyle habits such as meal prepping and being more conscious of nutritional value. I would strongly recommend training with Dakota to anybody I know, regardless of physical characteristics or desired result! He has made working out fun for me and I look forward to every session I have with him! To top it all off, the results I’m seeing with him are insane!

I’ve been a member of Genesis on Hickman since February. I left Lifetime and couldn’t be happier. The personal training team, especially Rob, are professional, experienced and have helped me meet and exceed my personal health goals. The club has all the equipment you need and the staff is friendly.

The customer service was terrible. When I came in for the first time I was not given a membership card or number. I was not even offered a tour or welcomed in any way. The attendants seemed very uncomfortable and unprepared to answer customer questions. They were very unhelpful and it left me feeling a little lost since it was my first time here. I just got a very weird vibe from the staff here. The locker rooms were also very dirty. I left immediately. My first time and my last time ever coming here.

EXCELLENT GYM W/ EVERYTHING AND GREAT SERVICE- .• Upon driving up I thought “damn this place is busy” and busy gym means waiting for stuff, people walking in inconvenient places, just annoyance all around, etc. Anyways point being the place was PHAT w/ TONS of activities other than lifting. Which was my main concern from my last gym having minimal equipment and more people. (Also paying around the same here as I did my previous gym, and getting FAR BEYOND MORE BENEFITS)•The setup of all the equipment was organized, spacious, conveniently placed.•LOVE LOVE LOVE that they have a mini womens gym too on top of that SO MUCH more I mean c’mon tennis courts, sauna, massage room, classes, kickboxing room, etc.•Lastly, staff is super friendly I love that they greeted every person walking in and out. Now that’s customer service. Specifically would like to shout Marques Rodgers he was super concise, genuine, and helpful.

This gym has all the potential to be an elite training facility. Their tennis courts seem to get the funding the rest of the building is lacking. The sauna is great, bathrooms clean enough. The gym area is a bit crowded and lacks space, you can’t use the back room for lifting, that’s trainers only or after 7pm(mangers words). Cardio area has a wide variety of machines. It’s neat they have a matted area for wrestling or jujitsu.The reason for the poor review is the building is literally falling apart and the the manager seemed not to care. Ceiling tiles collapse from a leak in the roof. It’s hard to get a towel, the ones I’ve gotten have had red stains(blood?) or burn marks. Staff is hard to locate, I’ve been there 3 times and the water is shut off. The weights are usually jumbled up and unorganized.A building face lift and new manager would go a long way to bring the facility up to the level of other Genesis clubs. One can only rely on the excuse that an upgrade is coming in the future so many times until it is scene as status quo

I take Garrett’s boot camp class in the morning. He’s a great trainer committed to good form and meeting his clients where they are. Very friendly and welcoming environment. No matter your fitness level this class is for you!

Apparently when Gold's Gym closed they automatically switched over my membership to Genesis without notifying me. I've never stepped foot in the place and have been getting charged for the past 16 months and they refuse to give me a refund. The woman I talked to even admitted that it didn't make any sense but she still wouldn't help. Even if the gym is nice the ethics of the people that run the place are horrible and I'd stay far away.

Please check the Better Business Bureau before joining. This club has hunderds of complaints. Also, note that they were sued by the Kansas State Attorney General due to their treatment of consumers. Quite possibly the worst health club I've ever been a member. I canceled my membership a year ago after paying for 2 yrs upfront. At the end of the 2 yrs I started getting billed again. I went in to find out why and Marcus, the manager of the Hickman location, just told me that's their policy and I couldn't have possibly canceled my membership then. I just wanted the membership to end to signed another form and canceled then IN FRONT of Marcus. Today....a month later.....I got billed on my credit card again and called Marcus who told me that is just "their policy". That isn't even an explanation. DO NOT join here. It is worth it to pay more and go elsewhere. And if you don't believe me....look at the last 5-7 reviews.....they are all negative.I WANTED TO UPDATE MY REVIEW……..I was contacted by Genesis today 2/24/22 after cancelling my membership months ago two different times. They wanted “updated billing” information. I explained to the man calling I cancelled my membership months ago. He told me my account had been flagged delinquent and I had already been sent to collections. Why would I even be charged? I’ve signed cancellation forms and even talked to Markus personally and then on the phone again after they charged me the second month after my cancellation. Seriously? How do you make these people go away????? I just submitted a complaint to the state attorney general’s office for them to look into it. I would suggest anyone else that is having a similar problem do the same which can be easily done on-line at iowaattorneygeneral.gov.

Dirty. Half the place is falling apart. There is leaks all around the facility whenever it rains or snows. Staff isn’t helpful and the managers don’t tell you any information about the membership. Cancelled my membership in the facility and over the phone (whoever I spoke told me they would put “a note for cancellation on my account” which then i received a charge on my account two months after cancellation and i was then told that they don’t do cancellations over the phone. Don’t become a member here. They just want your money.