Life Time

First, this is a very enjoyable gym that I plan on going to for a long time with my family. As a gym it is great and the staff have mostly been very helpful. Big shout out to the folks who watch our kids. We did pull our kids from swim lessons after numerous negative experiences, but nobody is perfect.My main issue with this place is that it is the most concentrated collection of people (customers) disregarding public health mandates I've personally seen a business allow throughout this whole pandemic. I understand that working with entitled people is difficult, but I'd like to see Life Time make an actual effort here, grow a backbone, and tell people to put on a mask. The sign at the front door doesn't really do it.

Honestly, this area needs more commercial gyms. I signed up for equipment orientation with Nicholas. It consisted of him telling me to come to him with any questions I might have and then had the nerve to try to upsell me to personal training.You guys don’t even have the decency to carry through on your offerings, why tf would I sign up for personal training with you?Constantly busy gym with machines out of order. Go elsewhere people.

We had several issues. We called and kept getting put off. I escalated my concern and was guaranteed a call from senior management. I never received a call. Our issues were never resolved. Ultimately, I understand and can excuse having a bad experience or issues with hidden fees/miscommunication— what is inexcusable, is when senior management doesn’t live up to promises and can’t even fulfill one request for a phonecall. The lower level employees and policies cannot be the scapegoat for a bad customer experience when the issues clearly are simply tricking down from the top. Many recent reviews are negative, and for good reason, but I hope they can figure this out in the future… however it won’t be at my expense.

Life spa heather saved my hair looks great love ya gorl cant wait to come back

Extremely disappointed with how things are ran in this overpriced facility. They will SCAM you into there “free swim “ classes. We took one “free” swim lesson and got charged $85.They all “Claimed”they communicated their ridiculous cancellation process,which no one explained properly. Makes no sense why you would have to cancel a free class anyhow..it’s a trap to make money out of people.Anyhow, Every time I tried to call to cancel, no one was available and the one time they finally called back was untimely and only to tellMe they charged me for my child’s “free” class. Also they don’t return emails….Therefore making “policy” to cancel anything made to be very difficult. childcare was its own set of issues.you have to reserve a spot for you child under one and it is extremely difficult to find the right slot for an infant who is on a schedule of their own. Most days I could Not get in to childcare..The rules to reserving was a pain,no flexibility!!This place is a Waste of money and time.

We just joined and went for the first time yesterday to use the outdoor pool. My kids couldn't even swim in the outdoor pool despite it being over 80 degrees outside. The pool was absolutely FREEZING. They opted to swim inside which was a shame on such a nice day. Not impressed for the price paid for membership plus outdoor pool pass.

The facility itself, is GREAT! However, member services is very unprofessional. These employees aren't trained. I'm often misguided by different employees about their rules and regulations. Most recently, I went away to school and have been paying a monthly due to keep my membership active. Upon my return, the gym increased my dues $22.12 per month -- the purpose of having your account on flex is to avoid paying the sign up fees and to retain your current rate. They took my money, AND they raised my rate. i'm very disappointed with their service. I've talked to several managers at this location and quite honestly, none of them know how to answer a question directly. It's very insulting that you expect members to just allow you to misguide them and then become upset when your ethics and culture as a company is questioned. Let it be known, i will warn every member i know about your lack of transparency, and how you mislead your members. Again, facility is great.. but for what you're paying the service is mediocre. Please keep in mind that MEMBERS DON'T WORK FOR YOU, and It's not OUR fault your employees are going around giving wrong information. So, please don't expect to hold your members accountable for the mistakes of your employees. With that said, I spoke to the schaumburg GM and he was very understanding, was able to work with me. I'm disgusted by how this location tried to take money from me without holding up their end of the contract. MEMBERS PLEASE BE AWARE! ask for a copy of anything you sign, and question any increases you see. This company is ONLY revenue driven and will do anything in their power to get what they want from you.

I joined this club because I see my health as an investment and liked the fact that there was no contractual obligations and I was told that I can pay month to month and cancel at any time. I attempted to put it on hold to prioritize unexpected vehicle problems so I can drive and continue to go there but It turns out that they need 30 days notice for any account changes. I will never be returning to their facilities. As a company you'd think they would know the importance of regenerative income over a one time payment but oh well. I'll give someone else my business.

Very safe place for kids and families usually a great place to work out 24/7 or gain new athletic levels daily also lots of equipment for daily maintenance to just stay healthy on a daily basis in a great environment indoor pools and basketball courts

Always love it here. Many amenities. Got my haircut today. Wish things would open up again so I could use the whole facility.