Crunch Fitness in Evansville, located at Eastland Mall, provides a spacious and well-equipped gym environment. The facility boasts a variety of classes and modern equipment to cater to various fitness needs. Friendly and enthusiastic staff ensure a welcoming atmosphere. They also offer unique amenities like childcare, which is ideal for parents. However, many reviews highlight significant concerns with their personal training cancellation policy and billing practices, negatively impacting customer experiences. Overall, Crunch Fitness - Evansville offers a vibrant workout environment but needs to improve its customer service and transparency.
The gym operates almost 24/7 during weekdays, providing flexibility for members. High-energy group classes, a clean facility, and diverse amenities like tanning beds and dry saunas enhance the workout experience. Despite its advantages, potential members should be cautious with personal training agreements and carefully review the cancellation policy to avoid unexpected charges.
Pros:
- Spacious facility with modern equipment
- Friendly and enthusiastic staff
- Wide range of group classes
- Childcare services available
- Open 24 hours on weekdays
- Diverse amenities like tanning beds and dry saunas
- Not overcrowded during peak times
- High-energy and motivating atmosphere
- Clean and well-maintained
- Reasonable membership fees
Cons:
- Persistent issues with personal training cancellation and billing
- Misleading cancellation policies
- Customer service could be improved concerning billing disputes
Location / Contact
- Address: 306 N Green River Rd, Evansville, IN 47715
- Phone:(812) 626-4699
- Email:[email protected]
- Website:crunch.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 80 reviews.
The address is: 306 N Green River Rd, Evansville, IN 47715 .
The contact number is (812) 626-4699
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
brynewto
11 months ago
Awful management and customer service. Do not give your business to this gym.
Liza Armstrong
11 months ago
I love the staff and equipment are new and great! I love the tanning and hydro massage is amazing!
Mary
11 months ago
Its insane to me that you guys claim to be a 24hr gym but your not. You only are 5 days a week and then whats even crazier is you close at 7pm ON THE WEEKEND, and dont open until 7am? Like your missing an entire shift of customers. Bad buisness decision. Also why do the personal trainers act like they own the floor when their training? Like we're supposed to move out of their way. Also ive watched your physical trainers.. idk where they got lisenced at but anybody that reccomends a machine(leg extension) that literally slams the joint in your knee together when using should still be in training too
Katie
11 months ago
I did really enjoy this gym, but like multiple people have already mentioned in the reviews, after canceling my personal training, I still had payments come out. One on 11/24 & one on 12/8. I have yet to be refunded. I've just been getting the run around. $360 in total so far. Good luck to anyone else with this issue.Update: I was refunded the $360 I was owed on 12/14, BUT they then charged me $360 right after. Unbelievable!! So, again...I am still waiting for a refund. This has got to be the worst customer service I've even experienced.
Jane Blacks
1 year ago
This Crunch fitness let's people bring their dogs in with them while they work out. I am allergic to dogs, and i especially don't want to be around them while i am working out, and having to listen to them bark.
B O
1 year ago
Ijaynae Campbell
1 year ago
LOVE the 5 Stars Ijaynae! We appreciate you taking the time to leave a review for us.
Jason Linville
1 year ago
Lots of equipment and still space for me to do my own thing
Eduardo Cano
1 year ago
It's a lot to say, but the main reason is the hours business.
Alexa Hendrickson
1 year ago
I love Crunch. The group fitness classes are incredible! I love the tanning and the hydro beds!