In-Shape Family Fitness

They had the stair machines I liked! I HAD THE MANAGER SHOW THEM TO ME!! So I joined! A week later....the two machines were gone! They said "they were too old" so I said "I'm old too" so I cancelled my membership being a member for 8 days. I gave them the newest model FreeClimber 8 and said call me when you get one...I'll be back!

I’m a member at In-Shape and I’d like to have my mother join as well but she’s always hesitant about joining, I remembered day passes being a thing so I thought I’d call and ask; however, when I called and spoke with Mary - she had an attitude, her demeanor was horrible and it felt prejudiced.I didn’t even finished my sentence when Mary cut me off to placed me on hold and when she came back on the call- her tone of voice was as if my questions were stupid or not worth her time.I haven’t experienced rude In-Shape workers before, perhaps bad moments but nothing like this; usually they are friendly and their demeanor is always positive but this was just a disappointment. Specially when it is from a place that prides themselves in customer care and service but her attitude made me feel unwelcome.

We haven't actually gone in the gym yet. But decided to come back. Our biggest incentive was the child care options. We both work full time so this helps us have support to work out and bring our 5 year old. Only to find they are closed from 12 to 4 (which is the best time for me to go since I get home from work at 2pm) i am up at 3am for work and don't have all night to wait around. And cook dinner AND go to bed early enough to get good sleep. The biggest issue is the lack of availability I'm the kid zone. All week it's booked for the times we tried to choose. If you were open from 12 to 4 for the kids zone, maybe it would actually lessen the amount of people taking up time slots. Some of us actually work for a living and aren't stay at home parents and have the freedom of going whenever we feel like. The lack of support for families (definitely not what they advertise) is a huge disappointment. If this continues to be a burden I will reach out to the better business bureau. Also I will have my 5 year old on the floor with me while I work out. Paying nearly 200$ a month for a family of 4 and I can't use the kid zone? Shut your mouth if my kid is with me on the floor so I can get healthy again.

I was really disappointed with In-Shape yesterday. The outside whirlpool was out of service and the indoor one was disgusting. Members were on hand to scoop out the foam which had dirt and oil from other members who didn't shower before entering or had on oil or lotion. The dirt ring did it for me. It made for a very bad look. The condition was explained to employees however while i was there knowone came to address it. When you pay your membership fees you expect the equipment to be clean and ready for use. If this isn't the case what are we paying for. Get it together In-Shape.

I have been going to other In-Shape gyms and Dover seems way different. Have asked for equipment that all in shapes seem to have and management just kinda laughs. You have some superstars as employees. But to take any issue to the manager gets nothing in return. Not a positive attitude for a gym, more like no, you can’t instead of let’s get after it.It should be a happy place. Mind and body. Some in-shapes have a employee to get equipment and pool ropes ready for class. (Cut your finger off) Get this, when the class is over you can join everyone else in the tub and not be a laborer. What a concept.

Had fun dancing with Lauren!

Good size gym, always seems pretty clean

So happy COVID is slowly letting things go back to normal. STEAM ROOM & SAUNA are open

I really do like this gym, the classes are great and the kids area is awesome!

It was great getting back to my swim classes. I like the COVID-19 practices to keep us safe indoors as well.