Crunch Fitness - Fort Collins

This gym is wonderful! The staff is super professional and knowledgeable. Always willing to lend advice! As with all gyms there are peak busy times, but what are a few more steps from the parking lot when you're headed to the gym?!

I’ve averaged 5 days a week since opening. It’s pathetic to see the “manager” get trained more than manage. Over 60 employees have come and gone since opening last fall and it’s because of Cassie. I’ve personally ask her to handle the wet floor from the leaking roof and watched her wait 30 minutes or longer to find another employee to deal with it. There’s no dedicated house keeping so the front desk kids have to clean toilets while trying to manage the front. Over all needs an actual manager, I’m surprised corporate has let this go on for so long.

Absolutely awful customer service!!! Quit over a year ago, haven’t been a member for months now and randomly got charged a $70 annual fee the other day?! Called trying to get a refund, was told they need to talk to the GM and that she’ll call me back within an hour. Day goes by and I hear nothing. Call back next day and get told same thing, again don’t hear anything for hours. Call back in afternoon now extremely frustrated, and get told, “Our manager will call back in 15 min”. Hour goes by and nothing. Call back AGAIN, and very briefly get told I was already issued a refund this morning?? No confirmation whatsoever or apology, Rachel the manager couldn’t care less. Old GM was awful and seems like new one is just as bad. Regret ever giving these people my money.

I was originally going to 24 Hour Fitness but after meeting Colby, one of the personal trainers at Crunch I made the switch. The positive, fun energy he brings to every workout is one of the best attributes a trainer can have. I’ve been a client of Colby’s for over 2 months, within those months I’ve already seen progress and reached personal records I couldn’t obtain on my own. Crunch is great and same for all of the staff there. You always get a warm greeting from the front desk and they are ready to answer any questions you have.

Believe those other reviews here about the management! Trying to cancel the membership here is next to impossible without them ripping you off. I moved and so I called to cancel right after moving, got turned down saying it's thier "policy" to cancel only in person to verify its the same person that signed up for it. They never bothered to verify when I signed up so that's clearly not the reason. Had to drive 1h+ to the location when I had the time a couple of weeks later only to find out they have to charge me for another month. Why? Because it's their policy of course and that means I need to give a month's notice? Doesn't matter if I tried to cancel multiple times over the phone beforehand (rude over the phone too). Please do yourself a favor and don't join this money hungry chain. They lure you in with their cheap looking pricing but nothing they offer is worth it. Try a local gym instead. Would give 0 stars if possible.

I’ve read the reviews and I find it interesting that several of them claim the staff is rude and unprofessional. Oddly enough after reading the responses by the owner it seems these same reviewers don’t appear to be members of the gym. Hmmmm…seems suspicious! I however, am a member and have just the opposite opinion. This gym is outstanding!!! The staff has been nothing short of professional and positive and it’s very clear that they take great pride in their work and the facility (which is extraordinary)! I am super impressed and I’m very happy I joined this gym!

Gym is large and has a good selection of equipment. Always busy but, I like the energy.The equipment really has shockingly started falling apart, I have never seen anything like it. All the front doors are broken, paper towel dispenser has fallen off the wall 5-6 times in the men's locker room, cable machines resistance are sticky and adjustment knobs are falling off plate and pin loaded equipment after 4 short months.

This place has everything I could ever want in a gym. Its got all the different equipment I could want in the CrossFit type area plus all the regular machines, adequate locker rooms, showers, a sauna, and for the price, it’s unbeatable! I’ll bring my own lock and towels and save the money. For $11/mo this place is by far the best value for a gym I’ve found.

Crunch has honestly changed my relationship with the gym; the gym used to feel like another chore for me to do, but now it has become an enjoyable part of my day! Every one of the staff members are so nice when you come in. The gym is huge so i can always find a comfortable spot to work out at. I also really enjoy training with Darrius, he is so dedicated to his clients and he has helped me so much with my fitness journey.

I struggled for a long time to find the motivation and drive to get myself into the gym, trying classes and working out on and off on my own for years never got me where I wanted to be. Working with Mike as my personal trainer finally helped me achieve my goals. He was so encouraging and supportive, it felt like hanging out with a friend and finally got me on a consistent schedule. I feel so much better physically and mentally, and would definitely recommend trying out a PT program here to anyone looking to improve themselves