Located at 3382 W Shaw Ave, Fresno, CA, Planet Fitness offers a welcoming environment with accessible prices. The gym operates 24 hours from Monday to Thursday, making it convenient for diverse schedules. Members appreciate the clean facilities, ample equipment, and friendly staff. The Black Card membership, allowing guests and added services like massage chairs, receives strong praise. However, some members report issues with specific equipment, inconsistent customer service, and occasional mismanagement.
Pros:
- Open 24 hours from Mon-Thurs.
- Clean facilities.
- Friendly staff.
- Affordable membership options.
- Black Card perks like guest access and massage chairs.
- New and varied cardio equipment.
- Great for beginners.
- Excellent customer service reported by many.
- Special summer benefits for high school students.
- Welcoming and non-intimidating atmosphere.
Cons:
- Issues with some equipment.
- Inconsistent customer service quality.
- Overcrowding during peak hours.
Location / Contact
- Address: 3382 W Shaw Ave, Fresno, CA 93711, United States
- Phone:+1 559-276-5770
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 70 reviews.
The address is: 3382 W Shaw Ave, Fresno, CA 93711, United States .
The contact number is +1 559-276-5770
This service is listed under Gym .
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Akinyemi Agbede
1 year ago
They are very friendly and their customer service EXCEEDED customer expectation. Moreover, the environment is super clean.
Sonu America
1 year ago
NYC ambience, big space,machine hybrid, music, location, staff, washroom,Yoga,strength, weight lifting, everything perfectRecommend for everyone who wanna make your strength and structure strong
JD
1 year ago
Good vibes and great atmosphere. Machines are always available and people are friendly and of course the staff is knowledgeable and attentive and very helpful
I’m Johnny Ray
1 year ago
Planet Fitness is one of my favorite gyms to work out at. Having clean restrooms, weights being properly re-racked, and welcoming professional employees that always greet you with a smile. Seeing my two favorite employees Ebony and Elena makes my experience that much better.
jason simmons
1 year ago
To whom this may concern. I had the pleasure of your employee Marisa customer service. She was very helpful with an insurance situation. This young lady was very patient with me helped me the hole time to get my account corrected. In these days its hard to find good customer service, so I commend Ms. Marisa for helping me and she's very informative thank you again.
Keith C.
1 year ago
I’m was in the locker this morning 7:30 am when “manager” Jessica walked in unannounced with her phone on. I explained to her she should announce her self as I was naked “in my boxers”. I also told her why she would have her phone out as that is illegal to record. She and the employee standing there called me a liar, so I pulled my phone out and began to record. She refused to leave the bathroom and to put her phone away. She was very rude and inappropriate.
xoMissaxo
1 year ago
I came here last week and absolutely loved it. I’ve been to many gyms in fresno and most of the employees are uninterested to what u say or ask them but a lady here provided the best service for me and my boyfriend. Her name was Elena, so if her boss sees this please let elena know she is an amazing worker. Thank you and I’ll be back ✨
Abraham Silva
1 year ago
Isaac was awesome! He explained the hours of operation, which machines to use for my needs and explained all the black card perks I am able to get.
Jesus Villasenor
1 year ago
It's a good little gym and fairly inexpensive. It doesn't get too busy here, especially if you come in after 8:00. Good convenient hours as well.
EL REY TORITO K'MON (El TORITO JAPÓN)
1 year ago
Super clean and always open, with trucker access for now and hopefully forever just park on the road. Brothers and sisters' management doesn't allow trucks to park on the actual property, which is bonkers. The profession is old as time, and we still can't get a parking spot at the gym the disrespect 😆. Jokes aside im a 15yr+ otr truck driver, i can tell yall that having access to gyms 🏋️♂️ is key i can't stress how important this is to our physical health as well as our mental health. 🙏 please respect the area keep it clean yall know who you are, stay strong live long and healthy remember we owe it to our families to be here and long after we serve our country so take a minute or 60 and bust a move.