City Sports Club, located in Southland Mall, Hayward, CA, offers an impressive variety of equipment and amenities like a sauna and a juice bar. It has a spacious environment that's great for workouts. However, some members have reported issues with cleanliness and broken equipment. Customer service seems inconsistent, with some staff being very helpful while others are inattentive. Security and maintenance, especially concerning stolen items and the gym's overall hygiene, need improvement.
The gym's long hours provide flexibility, but its policy on guest passes and early sign-up times may inconvenience potential members. It's a suitable option if you prioritize equipment variety and location convenience over top-notch customer service and pristine facilities.
Pros:
- Wide variety of equipment
- Spacious workout environment
- Amenities like sauna and juice bar
- Friendly and helpful staff (Karelia mentioned)
- Flexible hours of operation
- Convenient location at Southland Mall
- Impressive biking options
- Not crowded like other popular gyms
- Close proximity to residence
- Helpful for specific needs like knee workouts
Cons:
- Inconsistent customer service
- Issues with cleanliness and broken equipment
- Security concerns and theft reports
Location / Contact
- Address: 24500 Hesperian Blvd, Hayward, CA 94545, United States
- Phone:+1 510-731-2724
- Website:citysportsfitness.com
Rating Stats
Reviews (21)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 21 reviews.
The address is: 24500 Hesperian Blvd, Hayward, CA 94545, United States .
The contact number is +1 510-731-2724
This service is listed under Gym .
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M Hawkins
2 years ago
I was a member for a couple of years, it doesn’t get crowded like planet fitness. But if customer service is important to you then don’t join this gym. They don’t greet you at all. The manager deliberately avoids guest and the staff are …