Planet Fitness located at 214 B Southland Mall, Hayward, CA, offers a clean, spacious, and well-organized environment for gym-goers of all levels. The staff is friendly and active, ensuring members receive a warm welcome. Despite being in a basement with no natural lighting, the gym is spacious with a wide variety of equipment. However, issues like poor air circulation, some outdated equipment, and challenges in membership cancellation have been noted.
While mostly great for beginners, with an excellent cost-to-service ratio, peak hours can see significant crowding. Accessibility features such as an elevator and specific amenities for Black Card members add to its appeal, but prospective members should be aware of variable operating hours and occasional customer service issues.
Pros:
- Clean and spacious environment
- Friendly and active staff
- Wide variety of equipment
- Affordable membership plans
- Handicap accessible with elevators
- Great for beginners
- Ample parking space
- Excellent massage chairs and beds
- Good atmosphere and music
- Open 24 hours on weekdays
Cons:
- Crowded during peak hours
- Issues with air circulation and humidity
- Challenging membership cancellation process
Location / Contact
- Address: 214 B Southland Mall, Hayward, CA 94545, United States
- Phone:+1 510-264-1800
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 214 B Southland Mall, Hayward, CA 94545, United States .
The contact number is +1 510-264-1800
This service is listed under Gym .
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sourav sharma
7 months ago
Its been 3 years, I am coming to this location. Super clean gym, well organized, active and friendly staff. Love this location. Keep the good work up guys.
V Pak
7 months ago
On Fridays they close at 7pm. What is going on? It says 9pm, but it closes at 7pm.
Henton Pale
7 months ago
Didn't know "NO JUDGEMENT ZONE" was a thing til I came here. I'm a beginner and I recommend this gym if ur still shy about working out in front of people.
Randy Appleyard
7 months ago
Very clean with a helpful staff. Well set up with allot of equipment
morales borre thru cali
7 months ago
No help when you need it, costumer service just said sorry
Troy Ellison
7 months ago
I really enjoy exercising here. Only negative part is people who occupy machines that workout their thumbs on their phones more than the machines! I literally watched some one sit on a machine for 10 minutes just to do 3 reps before getting back on their phone!🤦🏾 …
Aditya
7 months ago
Canceling my Planet Fitness subscription proved quite frustrating. They demanded an in-person visit, even after telling them that I moved out of city. They could've verified my details over the phone . Requiring a handwritten signature in an email felt outdated for 2023. Contacting your bank to block their subscription would be faster than following their cancelation policy for me. This review focuses on their membership policy; for facilities and experience, check other reviews.
Saimone Colvin
8 months ago
Love my PF membership. Walk in, zone out, work out ....bounce ❤️. What's not to like?
BiggaFigga 25
8 months ago
Love it.But i only go when it's not busy, which is between 10pm-2am for me
Bharath Lakshmeesha
8 months ago
Huge gym, one of the largest gyms in terms of sq footage so the crowd gets scattered. But otherwise like any other planet fitness gyms and machines.