Orangetheory Fitness

I started in May 2019,I love the workouts, the coaches motivation and the new friends I have made. The workouts are as challenging as you let them be. Challenge yourself. What are you waiting for! The science behind OTF works I promise!

Pushes you harder than you'd push yourself...a lot harder :-) Great coaches and front desk staff.

I was looking for a new workout routine and decided to try Orange Theory because I saw on their website that they offered a 30 day risk free guarantee. This is the exact statement from their website, "We know you will love your Orangetheory experience. In fact, just take 12 classes during your first 30 days and if you don't feel like you're living a more vibrant, happier, healthier life, take back all your money and walk away. The first class may be taken at no charge." I joined on June 11th and took a total of 12 classes. After the 12 classes, I didn't feel enough of a change to justify the cost. Therefore, I wanted to execute the risk free guarantee. This is where things went south. I emailed them and filled out the online form on July 10th (29 days after my first class). They responded two days later, so of course the 2nd month automatically charged my card but I wasn't too worried because I was expecting my money back under the risk free guarantee. Well the manager Andrea responded to my request. She stated that I did not qualify for the risk free guarantee because I only took 11 classes, she said the first class didn't count because that one was an introductory class. She said that she would do me a favor and refund the 2nd months charge instead of enforcing the 30 day cancellation notice that is required. She stated that the owner of this orange theory did not appreciate corporate advertising this risk free guarantee.She refunded the 2nd month, but I never got my money back for the 1st month under the risk free guarantee. I escalated the situation to Victoria, the area manager. Here is her response:Hello Andrew,Thank you for reaching out to me, the thirty-day risk free guarantee is available at participating studios only. We do honor it at our locations when asked upon signup, unfortunately since this was not mentioned to our sales when you joined, they were not able to tell you the full rules of the risk free guarantee.Since you did request to cancel within the first 30 days, we waived the 30 day cancellation notice and refunded your second payment. However, since you only completed 11 workouts within your first month of membership, I am unable to refund the first month.Thank you for giving Orangetheory a try, we would love to see you again in the future.Victoria RoblesRegional Sales DirectorAgain, Victoria is stating that I only attended 11 classes. I attended a total of 12 classes. They are being stingy and not following through on their risk free guarantee promotion. This isn't a company that you should do business with. I'm sure they are great for a lot of people, but it wasn't right for me and it's not my fault that they advertise a promotion that some managers do not want to honor. Poor service from the manager at this location as well as the area manager.

great, 1 hour workout, choose your intensity

Coach Chris and all of the staff are awesome! The CV facility is excellent. The workouts are challenging in a good way and will have you feeling great once you’ve completed them.

Workouts are easy to follow at your own pace. Clean environment and friendly stuff. App is easy to use. Overall a good fit for my current weight loss goal. Thank you Orangetheory!