Planet Fitness

I wanted to try this gym. But just to hear that I needed to pay 20.00 dollars. This was for one day trial. I was told that I will get the money back if I will enjoy the gym. Might as well just pay for one month for 10 dollars. They should offer a free day pass to explore the gym or a reasonable fee will be good too.

I used to have a membership but had to cancel. Went in today to talk about renewing my membership for their low cost deal. Did not know they now require a credit card as well as a bank card. So I told the lady unfortunately I would have to pass today since I just maxed out my credit card on my brother's funeral. She said "sorry for your loss, see you in another life." I am extremely apalled by her comment. So rude and uncalled for. Other than poor customer service today I have never had a problem in the past. I will probably look elsewhere now as her comment has me utterly disgusted.

I workout at Planet Fitness fine days a week and love the vibe here. There is no pressure to be great at using the machines and you feel left to do your thing, which is great! The staff are friendly and have readily helped me when I couldn't get my locker open because I entered the wrong code! The equipment is a great variety and there are a lot of stair machines and treadmills so you never feel like you can't get your cardio in!

I like this gym. It's always clean, the staff is professional and friendly. The clientele here seems to be a mixed bag. Even though the Planet Fitness "rules" say no meat head types, there are still some D-bags who work out here. They seem to show up later around noon. If you show up earlier the crowd seems better in my opinion, people who actually work out and don't hog machines while looking at their phones whe whole time...

The place is good for working out. The reason I leave to stars is because when we went to end our membership they charged us for the next month, we then called and they said that they had no record of is cancelling (even though I signed the paperwork and talked to the lady for 10 minutes). We then cancelled for a second time and they charged us a maintenance fee of $30. That was the whole reason for cancelling was to avoid the maintenance fees. Unfortunately it was not a good experience. Staff are usually very friendly though.

Love this location! I’ve been coming to this location for the past 5 months and have absolutely loved it! The staff is friendly and extremely helpful.Love taking the fitness classes from Jennifer and learning proper form and workouts from her. The shift lead manager, Gilbert is extremely encouraging and has great customer service skills. He seems to know every customer by name and has always been helpful with any questions I’ve had. The other morning staff member Crystal is super energetic and livens up the atmosphere. All in all, the equipment here is great...always clean! Good music! Amazing staff....and you have unlimited tans with the black card membership so of course that’s an awesome plus.

VERY POOR Costumer Service.My wife and daughter joined the gym about to years ago but I was the one paying it. Just after few weeks of joining, they stopped going due to some reasons but I kept the membership anyway. I thought of cancelling it but went to a staff and honestly told them about it and asked if I can use it instead of cancelling it. The staff agreed.I haven't gone back to the gym myself. So I decided to start today but our membership badges are missing.But I went to the gym anyway. I asked for new badge and honestly told them that Im using my wife's membership. They said that I can't do that. I explained but the lady working in there won't give me a chance. I was mad and I am sorry. I ended up cancelling two memberships which are getting paid every month for not being use. PF can check on that in their system.Im pretty sure that with their poor system of checking in for the gym, people are just passing their badges to one another.What is $20 anyway? I'm only one out of the millions PF members.I just wished that my case would have been treated in a propesional way. It really made my day.Anyway...best wishes to Planet Fitness!

I really enjoy this gym but hate the whole "unlimited guest" every time you bring in a guest they have to bring their i.d and go thru this whole long process. Also if you bring someone under the age of 18 and you are not their parent they are not allowed in even if you are related to them and they are accompanied by a parent!! Besides the whole guest situation the gym is great!

Great, newer built location. If you get that this gym is not for "gym rats" who "slam weights" and "grunt" and you want a place that's quiet to go do your thing, you'll probably love it. They're pretty inexpensive and offered lots for free (classes, tanning, etc depending on membership level) so the value for the dollar is very high in my opinion.

The 30 minute workout is an awesome idea and when everyone is following the pattern it's like you have a room of workout buddies. When someone isn't though, the staff does nothing despite walking through there multiple times. Then I get to be the awkward one having to tell men twice my size to stop hogging the machines.I enjoy the hydro massage and massage chairs, the total body enhancement is something similar to what my chiropractor used so I feel like it's science based at least? It is a surprising workout.I hate that all the tanning beds are standing beds. They should at least offer some variety. The last thing I want to do after working out is stand for 10 minutes in a hot bubble with inadequate fans. I've also had to, multiple times, get redressed and go back to the front desk because they forgot to start the bed. The beds at the Salem location are amazing, not sure why this location decided to massively downgrade.Also, after going to the Salem location, I'd highly suggest this location upgrade to the computerized check in system. Fumbling with clipboards and wasting paper seems silly if other PF locations have better tech.Overall the gym is pretty good. If I had not seen the clearly superior Salem location it probably would have got 4 stars.