Planet Fitness

I LOVE Planet Fitness. The trainers are very helpful with all workout related questions. They have shorter group class times which is great for beginners (again), like me. Plus, the hydro massage bed is great!

If only I could give them zero stars.Previously I would have given this place only 2 stars for cleanliness and service, but my most recent experience has me flabbergasted.Recently, I went in and as I am walking past the desk having already scanned my card, I was loudly stopped by the man at the desk 'MA'AM! YOU HAVE NOT PAID'. Brief backstory - a few days before this my purse was stolen so I had to cancel everything. The very next day I updated Planet Fitness with my new card - I told the man at the desk this. He responded 'yes but we do not have your checking account' I clarified with him that indeed, they had received my payment - though it was too late for anyone who had already heard him yell about my nonpayment to hear us clear this up. He then proceeded to tell me I could not use the facility until I added my checking account back to the account. Fair enough, I get that. I had paid, but I had not done this yet, as my new checks had not arrived. Which I told him, and asked what we could do in the meantime since I had already paid' He responded again very loudly 'PEOPLE LIKE YOU STEAL FROM US THIS WAY, YOU HAVE TO PAY TO WORKOUT'. There was two other employees standing right there and no one stepped in. I was so horrified I just left in a panic. I tried calling later to speak with someone and they were so unapologetic I felt there was nothing left to do so I canceled my membership that day. They need some SERIOUS customer service training.

I've been coming to this location for YEARS! I met my bodybuilding husband about 2 years ago and he's been trying to convince me to join his gym for the past year and a half and I'm finally caving. I'm really sad to be leaving the gym where I feel soooo comfortable when walking through the door. The front desk is super friendly and the layout is perfect. The locker room is always clean and everyone is very respectful in there. Crystal, the manager, knows pretty much everyone by name and that goes a LONG way. She's sweet, attentive and is always attempting to make people smile. I'm tempted to keep this membership just because I'm not out of my comfort zone but $10 is two coffees; lol. Definitely recommend this location!

I like it when I walk into a place and they know me by name and welcome me... there is a pretty high turn around here so that doesn't happen a lot... Some staff are super nice...polite...and friendly... Others are downright rude and should not work with the public... Noticed quite a bit of inconsistencies in staff duties... The way they handle things... Cleaning times and procedures... Etc... I never know what kind of experience I'm going to have when I go there... A good one or a bad one... They take forever to fix things that are broken... And there is an alarm going off in the ladies room... Probably a no/low battery indicator that has been beeping for months...!! I do like it there half the time... When I have a good experience and staff are nice and polite... It's great... But lately it feels uncomfortable to be there...

Wish staff would monitor the 30 minute express. Concept is a great idea but only if it’s used the way it’s supposed to. Have yet to make it through an entire workout without being interrupted by people who come in to do sets. Have talked to front desk multiple times.

Wow. What a bad experience. The people at the front desk "Gilbert" and "Jennifer" were extremely rude and abrasive. Especially Gilbert - what's your problem, kid? Starts an argument with us and has absolutely no customer service skills or manners. He came out of nowhere and began to argue with us about an issue we were having checking in as a guest. MANAGER - you need to hire better people or at least have a talk we these two. We've been all over the country to 50+ planet fitness locations - this was by far the worst experience. Avoid!

Jennifer (personal trainer) kicked my butt yesterday for our pf360 session. She is so patient and knowledgeable! I’m definitely regretting working out with her only because my abs are KILLING me today. I’m pretty athletic so I can do arms and legs just fine on my own but I lack a toned core. 2018 is going to be my year for abs if I keep working out with her!

The shift lead with curly hair was extremely rude. Usually the front desk people are nice and respectful but this guy was something else. I brought a guest to workout with me. They didn't bring anything but their phone with them, so when I asked him how we checked in he asked for her ID and I said she didn't have anything with her and he said "Wait, why doesn't she have an ID?" I told him she left it at home and he didn't believe me so he asked her repeatedly had a line building up so I told him he should help the people who just needed to check in. He did. And was extremely rude again, to some Hispanic women whom he couldn't understand. He yelled saying "i can't understand you!" And then continued checking them in. I got really irritated and left because I no longer wanted to be ridiculed.

Went here to check it out before joining. They have very little free weight options which was disappointing. It was clean and not crowded. ( 5pm). I joined 24hour fitness instead. They are 30% more expensive with better amenities and Beau coup free weights available. For 15 bucks a month it's not bad, just not for me

Nothing bets the rates charged at PF for a 24 hr gym. For someone wanting to work out on a budget, this is a decent place to go, but if you work a non-traditional shift you're missing out on a bulk of what PF has to offer. Over the past 4 months of membership, there's been several things that have come up that are sub-par that prevent me from rating this gym higher than 2 stars:1) There are also no classes available late at night (after 8PM), overnights, or on the weekends, which seems odd since this is a 24 hour facility & because of that, I'm assuming a fair number of folks, like myself, work non-traditional work hours and can't attend a M-Th 9-7 or 12-5 (on Fridays) class schedule.2) Late night/overnight staffing is not adequate. The overnight staff spends a lot of time away from the desk cleaning. This means sometimes I've had to find them if I want to sign in or use my black card membership services. I've also had to wait for up to 15 min on multiple occasions for them to be able to help me due to a backlog of folks needing help, needing to check in, etc. It's not the staff's fault, management should hire a dedicated front desk attendant for overnight. At the very least as someone to be security for weirdos that walk in off the street at night. Management- I get it that there are less people working out overnight, but it shouldn't mean that the people working out overnight get ignored nor should the safety of people in the building.3) I've asked numerous late evening/overnight staff about when the bagels and pizzas arrive on those days of the month, and all the overnight/late night staff I talk to had no idea because they don't work those days/shifts....wouldn't management leave a binder of info for staff to use for just such an occasion?On a side note, why not offer healthier options like fruit day, granola bar day, veggie day, soup day, or something like that?4) It seems like shift change staff communication in general is lacking. In addition to the food example above, when I turned in a frayed rope used for lat pull downs to 1 staff member, the next staff member put the frayed rope right back out onto the floor for use. I turned it back in explaining that the rope is frayed & should not be used.5) Staff have told me that they rely on gym members to inform them about equipment that's malfunctioning vs. proactively checking equipment for frayed cables, ropes, seat adjustment bars needing lubrication, etc. I also suspect that the short staffing is to blame for this practice, which again falls on management & perhaps general PF business practices vs. solely on the employees.6) Repair Issues Impact the Black Card Membership:I have the Black Card membership, and at this location for the past 2 months one of the 2 massage chairs has been technically out of order, but they haven't actually taken it out of service... which further deteriorates its condition. The machine groans and screeches when used....clearly metal is grinding up against metal, which is unpleasant to listen to if someone is using the bad chair. The staff know about this chair needing repair, but this PF location can't do anything about it because the company they order from has massive delays. The TV in the massage chair room was also out of commission for about a month. The trampoline was damaged (meaning see-through in the middle and a clear hazard) and that took weeks to be fixed.7) Instead of having small individual TV's that the user can change to programming they enjoy they have 6 fixed channels to watch. None of which I enjoy. I therefore only use their cardio equipment for about 5-10 min before becoming too bored to continue the monotony.