Life Time

Don’t go here.It’s $100 per month, overcrowded, and full of old, rusty equipment. Find a newer, more affordable gym.

What kind of INDIANA gym is going to get rid of their frequently used Basketball courts to replace with Pickle Ball. I need to check with my Mom but I believe this is a mortal sin!!!

This location runs on a skeleton crew. Waterslide doesn't run because they don't have enough lifeguards. These little birds are Cheap Cheap Cheap and have accelerated in their journey to becoming a dive gym. CONGRATULATIONS LIFETIME FITNESS TEAM you are really knocking it out of the park...errr gym......knocking customers out of the gym.

Terrible management. Cancels basketball without consulting their paying members who pay only to come and play basketball. Straight trash. Avoid this gym at all costs, all they do is lie to your face. Plus you’ll be paying triple what you can at LA fitness. We live in Indiana, pride of the Hoosiers and they cancel basketball when pickle ball can be (and has been) played on the basketball courts during specific times.

All the equipment needs updating, in my opinion it's not worth the membership price. The staff is wonderful. You can tell when a company has little competition around, just continue to increase memberships and don't update anything. You'd expect more from this company

I was a loyal customer to Lifetime paying almost $100\monthly. It came a moment where I couldn’t afford to make payments anymore. I went in and sat down with a rep and canceled my membership in Sept. 2021. I was sad to leave the eucalyptus sauna and the nice pool area, but I needed to make some changes. I left and never returned. I’m checking my account for taxes in Nov. 2022 and gathering up all my expenses and notice I had a charge from LIFETIME. I took a moment to see how far these charges went back and and it went 12 months almost to the day! I was surprised and completely confused. I immediately called customer service and claimed fraud on my account. I explained everything to them and they told me that they have a change to my account in September but it wasn’t a cancellation! I said that must be a mistake. After going back THROUGH MY ENTIRE history at this gym club they could see that I had never visited AFTER that cancellation I made on Sept! The rep UNBEKNOWNST to me changed my membership instead of canceling it. That’s fraud! I asked for some kind of compensation or using the gym for the $1000 dollars that I have paid to the gym for a YEAR AND NEVER stepping foot into the gym. They denied. I’m HURT. This is a MAJOR GYM BRAND. And to handle a customer like they’re just another number and not a human being! You took money from me. I’ve tried explaining. I truly do not need a refund but a 6 month comp or 3 month comp or something for the money they fraudulently took. Nothing they could do. Why? Truly would it hurt your conglomerate to have compassion for a loyal customer. What do we truly mean to this club? It’s almost like a big bully company , taking and having no deceny to look at the facts and make a decent decision to say, “ we’re human we understand” I feel helpless and that’s why I’ve turned to this platform. Pls be careful and check your accounts if you’ve cancelled their membership. You possibly could still be getting charged. Unfortunately I can’t refer this gym club to any of my trainer friends because they do not care about theirs members like their policy and principles state.

Absolutely terrible management . Cancels basketball without consulting their paying members who pay only to come and play basketball. Lies to their members about reasoning for decisions they make in the gym. Avoid this gym at all costs. Plus you’ll be paying triple what you can at LA fitness. It seems they only care about their old rich member demographic. Enjoy your pickle ball. Monon community center or LA fitness is better than this retirement club.

Best selection of machines I’ve seen compared to most Lifetime locations. This location is a little dated in some regards, but overall a great location.There is no massive open area upstairs like most locations, but instead that area is full of equipment and machines. I like how they utilized the space to accommodate more strength training. Well maintained equipment and good experience overall.

I was promised that there would always be a few lockers with keys and over Christmas 2022,they removed the last of the key lockers and for that they just lost my business. Thank you very much management. Nolan Barrios

Poor leadership and lack of organization! Second time in 4 - 5 months this happened!I just come to swim in the pool, I have never been in the second floor. Today, at 3 PM I was told to come out of the pool because they have no lifeguards. I was in the middle of my main set. I was not allowed to cool down even 100 yards, because the lifeguard finished his shift and he had to go. By the way, this was completely unannounced just because LT is not an organized facility.Manager on duty showed up and explained the situation and when I asked at what time another lifeguard was going to show up the answer was “we are working diligently to solve the situation”. It is already 3:456PM!Yes, I joined Lifetime back in 2008 in AZ, I don’t know now but at that time that LT was a place very we’ll managed and the facilities were kept way above average gym.I cannot say the same about LT Castle Creek. Although most concierges are polite and courteous and try to be helpful, most times, they solve nothing. Also, you can see a lot of personnel turnover what brings me to my main point: Poor leadership and lack of organization!This is a corporate business not a family owned business!Accountability starts at the top!UPDATE! NOVEMBER 20th 2022 7:45It seems management is incapable to solve the “lifeguard” issue. Of course no change will come from keeping the same individuals as managers!By the way, yes they replied back to the post, but they do nothing! Issues won’t be solve.Does anyone (we are not asking anyone from management at LT Castleton) have any suggestions or know a place near Carmel, Noblesville, Fishers, where you could lap swim regularly without this constant unannouncedPool closings?Thank you in advance!UPDATE DECEMBER 12th 7:10 PMOnce again when I was about to start swimming the lifeguard approached me and told me she was leaving and there was no other lifeguard coming tonight so the pool was closed.Also, if you plan to come and swim, I hope that you’ll be lucky to find the pool open. Advice: please bring your own towel! The ones you see, when you go and open them, they are all STAINED! Wonder if there are some healthy issues we also have to address!