Onelife Fitness - Windermere Gym

I signed up this place because it’s just near with my house.Their service’s not friendly especially their Asian Manager.I think they need to fix that in order to keep their business in long time.

The gym is so clean and amazing! The staff are super nice as well! Especially Sal!

Great environment! Sandra is the best trainer - She's very friendly, attentive, and easy to work with if you're interested in personal training at this gym.

I and my wife been training at this location under the guidance of MR. Dustin Love, for last 4 months.He’s been a great help in our efforts to improve our health/strength ( reduced over 30 pounds). The location is very convenient to us and has all the classes we need such as Yoga/Spinning etc. Would highly recommend this location to anyone who’s looking to improve their health cost effectively.

I want to talk about four different things here.Front Desk : Everything went well with my experience until I had to deal with the front desk for overcharging my account. I am not sure if it is my race or my gender, but the way he treated me is not acceptable. As a customer, I am treated poorly and don't deserve to be treated and talked the way he spoke. I am at a point where I do not even want to deal with this manager. Customer service is the most crucial aspect of the complete experience, and if someone is not willing to be compassionate and understanding, they should not be sitting there and calling themselves a manager to resolve issues.Check your bills - they over charge: I am charged extra 10 dollars per month as an addition to child care when I never brought my child or requested it. My contract says 29.99, but I am charged 39.99 for eight months. However, When talking about the refund, they are only refunding for 6 months and I need clarification on how they are doing the math. I will have to work with my credit card to have that 20 dollars refunded.Front Desk Training: I wanted to cancel my training, and when I went to the front desk to talk about it, they said "sure", and then they charged me for another extra month; when I went to ask for it, they then gave me the form to complete and then they went ahead and canceled it. One life fitness charged me for one month extra when the front desk failed to provide the form. (I could have checked the contract and asked for the form. But, the front desk is equally responsible and should be trained to inform customers about it. Unless the intention is to charge them extra and ask them to go figure it out or train extra). I also want to mention how another front desk manager called me and made empty promises to help, but everything was backed out, and she blatantly lied that she never said that.Personal training: My trainer Jason is fantastic, and I like how he understands my restrictions and works with me. He is the one saving grace in all of this fiasco.

This is a decent local gym with reasonably well maintain equipment, but the cancellation policy is a little dodgy. I wrote to cancel using the instructions provided on site by staff. I was not canceling because of a problem with the gym, we were simply moving. Unfortunately for me, the company had an issue with their online billing at the last billing cycle, which caused the last payment to not process… leading to the membership continuing for four months for no reason. I ultimately had to pay for five plus months after getting threatening emails. Guess it was worth the money to get away from the stalkers :)Like I said, decent gym, but like many such places, they will make it super hard on you if you need to quit, even for rather mundane, day to day reasons. And God forbid they mess something up - that becomes your issue. Hard to rate a place with sketchy customer service higher.

I love this gym so much. The employees are so kind and welcoming and always attentive to their guests, especially Sal one of the best managers I’ve ever seen at a gym. I will never cancel my membership. As well as vanshika and andrew, the most phenomenal front desk workers.

Love the staff very helpful up to dates equipped & clean

Terrible! I am sure the gym is nice, just don't give them your bank account info. They will steal you blind and won't allow you to cancel.

My 15 years old son registered here just to see how he likes it, and he only went to this location for one day and then he did not like it, I called them and also sent them an email to cancel my son's membership, just few days after his registraition and announced them that he would not come here any more and asked them for cancellation of member ship, But they are keep cherging me per month with 39.00 doller, even we are not using it at alll!!!I went to the location and Melissa Ryan resolved my issue!