Powerhouse Gym Kalamazoo

Awesome gym. Not too crowded. All the equipment I could ever need!

Nice gym with good equipment, I am just disappointed in their cancelation process. When I originally signed up I was told it was a 12 month contract, then when I went to cancel after 12 months due to moving I was told I was actually in a 16 month contract and had to pay $150 to end it. My boyfriend then tried to cancel and they told him he had to go home and print out a form and come back to cancel,(which wouldn't be so annoying if we didn't live 40 minutes away) and if you look at said form you will see why that is a joke and just something else to keep you there longer. Really, they can't print a piece of paper there? Or you can't do it on the computer when the paper just asks for your name and reason for canceling? Honestly want to laugh at how ridiculous it is.

The GOOD:I loved this gym when I was in Kalamazoo! It was a great price.It was a really clean gym, really respectable people, it's definitely for bodybuilders. Not many average people in here but everyone is nice and keeps to themselves.I loved that it was 24 hours and you could scan in at any time with a key card.The BAD:The problem is, they make it very hard to cancel and have some annoying rules about having to ride out the next month before cancellation.I moved out of town and they say the only way to cancel is to mail them a paper or drop off in person. So it takes time for the mail to process, it also takes time for me to write out my card number and a ton of info on a physical paper.I've never had such a hard time cancelling something and I think it's kind of absurd that I ended up paying for multiple months after I had left town because they made it so hard for me to cancel.I wonder if that's how they pay for all the beautiful equipment in here. It is pretty awesome if you're local. I was able to walk there or run there.

Awesome gym with tons of equipment and options. Everything is in great condition and very well kept & clean. Dropped in for a couple of workouts while in town for my kids baseball tournament. Will definitely be back anytime we are in the area.Thanks again for letting me use the facility!

Powerhouse works with ABC Fitness Solutions as their billing company and they're terrible to work with. Expect them to make it as difficult as possible to cancel. ABC Fitness uses every dirty trick in the book to justify continuing to charge you.

The equipment is nice, as are many of the gym goers. However, if you visit during peak hours you can often expect to wait a half hour for a squat rack, bench, or one of the few cables. This is a problem, but the most significant is management. The price is reasonable for students, though cancellation, even after your year contract has passed, is excruciating. During registration, Lou and his staff will inform you that extenuating circumstances will be considered when cancelling or holding an account - this was not true in my case. This past winter I tore my labrum and two muscles in my rotator cuff. The following week I had surgery on my left axilla for a prior injury. I called the front desk just days after my year expired asking to cancel. They were less than helpful. I decided to go in person and explain my situation. Again - they were less than helpful. The result of this was being charged for 27 days I could not exercise, and for the following month as I did not cancel in time. Lastly, it is important to note this cancellation policy is in their contract and was explained in my case - my frustration is with the lack of care for their members.

This gym is exactly what I was looking for! An excellent selection of top quality equipment, always clean, friendly staff, and a great group of people who work out here.

This Gym is tied up with ABC Financial which seems to practice some underhanded and shady cancellation practices that make simple request cancellation a fight to the death.I asked to perform the buyout option to cancel my membership and I was fine with paying the remaining balance, but I still was forced and required to go back and forth through various emails and calls that stated that I needed to provide actions that I already provided, to initiate the cancellation. I was told to send an email with my name, account number, and stating I was canceling via buyout option yet received 3 emails stating that they were sorry but I was only eligible to cancel via the buyout option!?!??!?!They are stuck in a loop which seems 100% intent on forcing the consumer to experience the most frustration and agony imaginable to hopefully give up on pursuing the cancelation request.I've dealt with many service provider before that perform these shady tactics and ABC Financial is atrocious at providing support and an intuitive experience for their customers as a part of the vendor of PowerHouse.I strongly recommend not getting tied up with a service provider that is leveraging ABC Financial as a vendor if you need to have a smooth, normal experience at managing your account and services. You have been warned.

Terrible customer care and service. BEWARE. When I called to cancel in May because I moved, the manager said my contract goes until august, so I asked him to cancel it then. He said he could not do this and for me to call back in June to do it. I did call back in June and the female told me it was to be cancelled it in august with nothing else needed from me.But now I still see them taking $25 a month out of my account. How sad that they force a customer to call over and over again so they can make a lousy $25 a month off of them. Shameful practice. I have been a member of gyms in nyc, LA and Chicago and this is a terrible business model.

For $10 it's the perfect spot for someone like myself!Now I'm something in-between a gym-rat and a has-been so it's not as if I look at gyms on a professional level or from a trainer point of view or anything.I was in town for a couple days and wanted to stay on track with my workouts and also was looking forward to weights since I was doing bodyweight stuff at home.The machines were clean, people who needed to were wearing masks. Everyone kept a great distance too. Overall great experience and didn't feel intimidated by anything.